Gowri Kalimuthu
Singapore
Summary
As a customer service executive, I have gained extensive experience over the years meeting clients and responding efficiently and effectively to any customer enquiries via face to face, phone calls and emails. I have excellent communication skills and enjoy working in an interactive environment like customer service. I am patient but firm with difficult customers and have great experience resolving customer disputes. With years’ experience in the customer service industry, I have developed a warm, approachable and professional manner. I have also had extensive experience using Microsoft Office including Excel and PowerPoint. These skills were ne-tuned through the Microsoft Office course I undertook. I am a hardworking and enthusiastic employee; would love the opportunity to advance my career.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Little Shepherd's Preschool (SJC)
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handling Parent Inquiries: Respond to parents' questions, provide information, and ensure smooth communication between the school and families.
- Foyer Duties: Oversee the foyer area, greet visitors, manage sign-in procedures, and direct parents and visitors to the appropriate locations.
- Temperature Taking: Ensure health and safety protocols are followed by taking the temperature of students and staff as part of the daily check-in process.
- ClassDojo Platform Management: Administer and update the ClassDojo platform, keeping parents informed of their child’s progress, activities, and school announcements.
- Event Coordination: Assist in organizing and managing school events such as Open House and Parent Orientations, including logistics, registrations, and event materials.
- Invoice Processing: Manage and process invoices, ensuring timely and accurate payment tracking.
- Inventory Management: Take inventory of school supplies, such as stationery and sleeping cots, and ensure adequate stock levels.
Customer Service Executive
Lorna Whiston Schools Pte Ltd
01.2021 - 12.2022
- Provide exceptional customer service ensuring all enquiries via telephone, email and face-to-face are acknowledged and answered with speed and professionalism
- Provide a quality and accurate enquiry service by ensuring accurate and up-to-date knowledge of our center offerings
- Continuously work to move enquiries into bookings Support customers with the online booking process
- Investigating and solving customer’s problems efficiently
- Keeping accurate records of enquiries and by channel
- Review online booking system and CRM periodically and feedback to Manager issues or improvement/ enhancement ideas
- Analyzing bookings to build strategies or driving higher revenue through CRM
- Chasing payment for programs
- Communicating to parents’ information pertaining to bookings made for
- Processing payment invoices and receipts
- Managing and helping with logistics and operations of all online lessons and holiday camps
- Managing a team of teachers and teacher assistants
- Reason for Leaving: Decreasing manpower
- Last Drawn Pay: $3350
- Expected Pay: $3500- $3800
Bookings Manager
A-Star Education Discovery Camps Pte Ltd
11.2017 - 02.2020
- Provide exceptional customer service ensuring all enquiries via telephone, email and face-to-face are acknowledged and answered with speed and professionalism
- Provide a quality and accurate enquiry service by ensuring accurate and up-to-date knowledge of Discovery Camp’s offerings & USP’s
- Continuously work to move enquiries into bookings Support customers with the online booking process
- Investigating and solving customer’s problems efficiently
- Keeping accurate records of enquiries and by channel
- Review online booking system and CRM periodically and feedback to Manager issues or improvement/ enhancement ideas
- Analyzing bookings to build strategies or driving higher revenue through CRM
- Building a Customer Care protocol policy with customers FAQs and responses
- Chasing payment for camp programs communicating to parents’ information pertaining to bookings made for Discovery Camps Programs
- Handling all staff applications and contracts
- Assisting Discovery Camp Manager in processing invoices
- Managing and helping with logistics and operations of camps
- Managing a team of teachers and teacher assistants
- Reason for Leaving: Retrenchment due to Covid 19
Bookings Manager
Cognita Pte Ltd
03.2016 - 11.2017
- Provide exceptional customer service ensuring all enquiries via telephone, email and face-to-face are acknowledged and answered with speed and professionalism
- Provide a quality and accurate enquiry service by ensuring accurate and up-to-date knowledge of Camp Asia’s offerings & USP’s
- Continuously work to move enquiries into bookings Support customers with the online booking process
- Investigating and solving customer’s problems efficiently
- Keeping accurate records of enquiries and by channel
- Review online booking system and CRM periodically and feedback to Manager issues or improvement/ enhancement ideas
- Analyzing bookings to build strategies or driving higher revenue through CRM
- Building a Customer Care protocol policy with customers FAQs and responses
- Chasing payment for camp programs communicating to parents’ information pertaining to bookings made for Camp Asia Programs
- Handling all staff applications and contracts
- Assisting Camp Asia Manager in processing invoices
- Managing a team of teachers and teacher assistants
- Reason for Leaving: Change of management
Receptionist
Singapore Turf Club
10.2009 - 02.2016
- Handle queries via phone & counter about our riding lessons
- Answering multiple phone lines, transferring calls to corresponding departments
- Handle difficult situations with riders
- Resolving of riders’ issues tactfully
- Managed daily office operations & maintaining accurate records of all riders’ payment
- Handle lesson bookings via email, phone, & counter
- Payment collection for lessons via NETS, MASTERS, VISA & CASH
- Rescheduling of riding lessons must be kept tracked efficiently
- Assisted in all areas of administrative work including data entry, & file organization
- Maintain & prioritized daily tasks, call logs & appointments
- Checking new registrations & payments via online
- Help out in all major riding events and competitions
- Reason for Leaving: No career advancement
Bill Collector
Don Ganesh & Partners Pte Ltd
12.2004 - 06.2009
- Calling up courts’ customers for their default monthly payment
- Handle difficult customers tactfully & arrange installment plan for them
- File management
- Print out reminder documents & send them out to customers accordingly
- Ensure smooth work flow & organization operations
- Reason for Leaving: Closure of Organization
Admin Assistant
Buona Vista PCF Foundation
07.2002 - 07.2004
- Plan & provide lesson materials for students
- Manage learning corners
- Collection school fees & help teachers in preparing students’ portfolio
- Reason for leaving: 2 years contract position
Customer Service Officer
Philips Singapore (Toa Payoh) Pte Ltd
03.2001 - 03.2002
- Handle general queries & complaints via phone & counter
- Answering max 80 calls per day
- Provide solutions & rectify their problems as soon as possible
- Follow up with customers on the collection dates of their repaired items
- Collect feedback from all Philips users
- Reason For Leaving: 1 year temporary position
Customer Service Officer
Credinet Singapore Pte Ltd
01.1999 - 01.2001
- Handle general queries & complaints via phone & counter
- Follow up, generate reports & invoices
- Filing of documentations & all other paperwork required
- Work closely with our superiors & reporting officers & get all work done promptly
- Reason for Leaving: 2 years contract position
Education
O Levels -
Delta Secondary School
01.1998
N Levels -
Delta Secondary School
01.1997
Skills
- Problem Solving
- Ability to Work under Pressure
- Ability to Multitask
- Computer Skills
- Fast Learner
- Communication
- Customer Service
- Teamwork
Timeline
Administrative Assistant
Little Shepherd's Preschool (SJC)
11.2023 - Current
Customer Service Executive
Lorna Whiston Schools Pte Ltd
01.2021 - 12.2022
Bookings Manager
A-Star Education Discovery Camps Pte Ltd
11.2017 - 02.2020
Bookings Manager
Cognita Pte Ltd
03.2016 - 11.2017
Receptionist
Singapore Turf Club
10.2009 - 02.2016
Bill Collector
Don Ganesh & Partners Pte Ltd
12.2004 - 06.2009
Admin Assistant
Buona Vista PCF Foundation
07.2002 - 07.2004
Customer Service Officer
Philips Singapore (Toa Payoh) Pte Ltd
03.2001 - 03.2002
Customer Service Officer
Credinet Singapore Pte Ltd
01.1999 - 01.2001
N Levels -
Delta Secondary School
O Levels -
Delta Secondary School
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