Goushegam Pappachan
Business Development And Operations Specialist
23 Ghim Moh Link, 36-224, S271023
Summary
Results-driven sales and operations leader with 8+ years of experience in driving revenue growth, expanding customer relationships, and leading high-performing teams. Proven track record of success in sales strategy development, customer relationship management, and process improvement. Skilled in CRM software, Salesforce, and data analysis. Excellent leadership, communication, and problem-solving skills. Achieved 17%-25% year-over-year revenue growth, 90% customer retention rate, and received awards for Best Sales Performer. Proficient in operations management, team leadership, and conflict resolution. Committed to customer satisfaction, business growth, and team collaboration.
Overview
8
8
years of professional experience
Skills
Lead generation and conversion
Accomplishments
- Successfully drove revenue growth, achieving a 17%-25% year-over-year increase through strategic sales initiatives and effective customer relationship management
- Implemented Salesforce for customer relationship management tasks, resulting in enhanced efficiency, cost savings, and improved customer engagement
- Demonstrated exceptional problem-solving skills, documenting and resolving complex customer issues, resulting in a remarkable 90% customer retention rate
- Ensured timely and effective issue resolutions, providing exceptional after-sales customer service support, and fostering long-term customer satisfaction
- Received the Best Sales Rookie Performer award for three consecutive quarters, distinguished by acquiring over 100 new sales accounts, and demonstrating outstanding sales acumen and business development skills
Work History
Sales Support Specialist
Eastern Craft Trading Pte. Ltd.
03.2021 - 05.2024
- Managed administrative support for sales and distribution teams, streamlining document management and contract administration
- Handled 50+ customer calls daily, identifying upselling and cross-selling opportunities and ensuring prompt resolution of after-sales services
- Oversaw sales order processing, delivery schedules, and online stock inventory, ensuring accurate stock levels and timely delivery
- Analyzed sales data, generating actionable insights and reports that drove sales growth and informed business development strategies
- Collaborated on successful sales events, trade shows, and promotional campaigns, resulting in significant revenue increases and expanded market reach
- Fostered strong customer relationships through regular visits and personalized support
- Maintained draft beer machines and setups, ensuring optimal performance and quality control
Assistant Manager
Sarilmis-Akpinar Pte. Ltd.
07.2019 - 02.2021
- Supervised daily operations, including opening/closing procedures, inventory management, and maintaining clean environment
- Delivered exceptional customer service, gathering feedback and implementing measures to achieve maximum satisfaction and loyalty
- Managed staff schedules, ensuring optimal coverage and making adjustments as necessary
- Analyzed sales performance and developed/executed targeted marketing strategies to drive revenue growth and promote restaurant's brand
- Provided motivational leadership, resolving conflicts and fostering positive and inclusive working environment
- Compiled and submitted comprehensive reports to management, providing actionable insights and recommendations for improvement
Senior Sales Executive
True Group Pte. Ltd.
10.2016 - 03.2019
- Formulated and executed sales strategies to drive business growth and revenue expansion
- Conducted market analysis and identified opportunities for growth and innovation
- Established and nurtured strong relationships with key clients and stakeholders
- Conducted needs assessments and delivered tailored solutions to meet client requirements
- Oversaw entire sales process and ensured seamless customer experience
- Developed and managed sales forecasts and set achievable sales targets
- Provided personalized consultations and created customized fitness programs
- Generated leads through strategic networking and expanded company's reach and presence
- Identified and pursued new business opportunities and drove revenue growth and expansion
- Led negotiations and closed high-value deals, demonstrating exceptional sales acumen and business development skills
Education
Diploma in Architecture - Architectural And Building Sciences
Politeknik Sultan Idris Shah
Sungai Ayer Tawar, Selangor, Malaysia 01.2014 - 12.2015
High School Diploma -
Sekolah Menengah Kebangsaan Raja Mahadi
Klang, Selangor, Malaysia 01.2009 - 12.2013
Additional Information
Professional references available upon request.
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