GOURU MANASA
Summary
With overall 3+ years of experience as an IT Support Executive Specialist, I have a proven ability to maintain and support various IT systems while adhering to company and department strategies and standards. I understand the importance of building strong, mutually beneficial professional relationships with teams which also help me improve and learn new skills.
Overview
8
8
years of professional experience
Work History
IT Support Executive
Wipro Limited (Singapore Branch)
09.2023 - Current
- Monitor and respond to daily operational events/ alerts in accordance to established procedures via OMI monitoring tools
- Monitor both infra & application errors and escalate to support teams within SLA
- Communicate with support team over-the-phone to assist them in setting up systems or resolving issues
- Performs defined tasks per documented instructions/SOP.
- Monitor computer systems and networks to ensure they function efficiently
- Oversees daily batch jobs and the on-line environments across all systems and perform recovery by executing Control-M jobs
- Performs system database backup checks & file transfer checks and escalate to support teams if not completed
- Have Windows and Networking experience and participating in QMW and DR
- Attend to service request tickets to execute batch jobs in Control-M job scheduler
- Able to do Multitask and prioritizing tasks well and report based on the prioritize
- Ability to identify critical issues quickly and accurately report
- Maintaining and managing processing logs and run procedures manuals
- Proficient in operating computer-based control systems
- Proficient in Microsoft Office and excel
- Working in shift and quickly adopt to the rota based on the client requirements
- Time to Time update the Tickets and close within the SLA and KB articles.
SAP Basis Consultant
Unisoft Infotech Pte Ltd
09.2021 - 08.2023
- Daily Performing check list activities Monitoring / Maintenance of SAP system monitoring
- Analyzing and Resolving ABAP Dumps, System logs & transport errors
- Scheduling and monitoring the Background jobs
- Configuring the Transport Domain Controller & system landscape
- Transporting and importing the transport requests using STMS with in the Landscape
- Downloaded support packages, patches from SAP Market Place
- Applied SAP Support packages, patches
- SAPROUTER certificate renewal
- User creation, deletion and authorization on HANA STUDIO
- Giving access keys and objects keys for ABAP developers
- Upgradation of Kernel by downloading the kernel files from the SAP Market Place
- Applied SAP Notes for resolving errors
- System profile Maintenance
- Monitoring the Lock Entries
- Monitoring of failed updates and informing the user
- Created operation modes for optimal utilization of work process
- Configured logon load balancing
- Creating and maintaining RFC destinations
- Applying support packages through SPAM and SUM tool and Notes through SNOTE transaction and Kernel up gradation
- Performing Post installation activities
- ADD-ON installations & upgradations
- Sap early watch report configuration in solution manger
- Resolving problems/incidents in SAP systems
- Creation of clients and defining client settings
- Performing client copies Like Local client copy, export and import & Remote client Copy
- Locking the users during downtimes
- Configuring the Transport Domain Controller & system landscape.
Software Development Life Cycle
novaCitynets Pte Ltd
08.2018 - 10.2018
- To work for all stages in the Software Development Life Cycle with minimum supervision including but not limited to: Support various customer queries via call-in hotline
- Respond to Email from various customer queries
- Create Jira Logs and flow up with necessary team to close Jira logs
- Verify daily back-end batch jobs
- Verify Submission Count
- Follow up & clear the missing Submission within 2 working days
- Execute the Script against the EW_AUTO_ACTIVE table
- To perform tasks as assigned beyond official working days and working hours when is required by customer of Project needs.
Accounting
RADHA EXPORTS PTE LTD
02.2016 - 10.2016
- Responsible for processing purchase ledger and sales ledger
- Performing reconciliation of accounts and all other tasks associated with accounting and bank transactions
- Handling responsibilities of providing assistance to accounts payable specialists regarding the proper coding of invoices and other procedural issues
- Responding to vendor and employees inquiries and conducting investigations and historical reviews to resolve problems
- Reconciling all active accounts payable each period as well as maintain accounts payable system reports to ensure compliance within the established accounting guidelines
- Attending the system and technical issues on the FACT ERP application which is used for the accounting
- Handling responsibilities of assisting accounting manager in handling accounting tasks.
Education
SAP Training -
K2 Partnering Solutions
Advanced Certificate in IT Services – Infrastructure Support (Express IT)-2018 -
Lithan Academy
01.2018
B.Tech., Computer Science and Engineering -
JNTUniversity
07.2003
Skills
- Control M, OMI,
- Service Now Dashboard
- Windows 7, 8,12 and 81
- MS SQL, Oracle , PL/SQL
- Unix/Linux OS
- Executive Support
- Interpersonal Skills
- Operations Management
Miscellaneous information
Language : Singaporean, English, Telugu & Hindi
Timeline
IT Support Executive
Wipro Limited (Singapore Branch)
09.2023 - Current
SAP Basis Consultant
Unisoft Infotech Pte Ltd
09.2021 - 08.2023
Software Development Life Cycle
novaCitynets Pte Ltd
08.2018 - 10.2018
Accounting
RADHA EXPORTS PTE LTD
02.2016 - 10.2016
SAP Training -
K2 Partnering Solutions
Advanced Certificate in IT Services – Infrastructure Support (Express IT)-2018 -
Lithan Academy
B.Tech., Computer Science and Engineering -
JNTUniversity
Similar Profiles
Amy NiAmy Ni
Senior Product Management Associate I at Garena Technology Singapore Private Limited Taiwan BranchSenior Product Management Associate I at Garena Technology Singapore Private Limited Taiwan Branch
Liu HuiLiu Hui
Finance Executive at China Communications Construction Company Ltd. (Singapore Branch)Finance Executive at China Communications Construction Company Ltd. (Singapore Branch)
Weng Keat (Ken) PangWeng Keat (Ken) Pang
Senior IT Administrator at Ed Zublin AG Singapore BranchSenior IT Administrator at Ed Zublin AG Singapore Branch