GOURU MANASA
Summary
With overall 3+ years of experience as an IT Support Executive Specialist, I have a proven ability to maintain and support various IT systems while adhering to company and department strategies and standards. I understand the importance of building strong, mutually beneficial professional relationships with teams which also help me improve and learn new skills.
Overview
8
8
years of professional experience
Work History
IT Support Executive
Wipro Limited (Singapore Branch)
09.2023 - Current
- Monitor and respond to daily operational events/ alerts in accordance to established procedures via OMI monitoring tools
- Monitor both infra & application errors and escalate to support teams within SLA
- Communicate with support team over-the-phone to assist them in setting up systems or resolving issues
- Performs defined tasks per documented instructions/SOP.
- Monitor computer systems and networks to ensure they function efficiently
- Oversees daily batch jobs and the on-line environments across all systems and perform recovery by executing Control-M jobs
- Performs system database backup checks & file transfer checks and escalate to support teams if not completed
- Have Windows and Networking experience and participating in QMW and DR
- Attend to service request tickets to execute batch jobs in Control-M job scheduler
- Able to do Multitask and prioritizing tasks well and report based on the prioritize
- Ability to identify critical issues quickly and accurately report
- Maintaining and managing processing logs and run procedures manuals
- Proficient in operating computer-based control systems
- Proficient in Microsoft Office and excel
- Working in shift and quickly adopt to the rota based on the client requirements
- Time to Time update the Tickets and close within the SLA and KB articles.
SAP Basis Consultant
Unisoft Infotech Pte Ltd
09.2021 - 08.2023
- Daily Performing check list activities Monitoring / Maintenance of SAP system monitoring
- Analyzing and Resolving ABAP Dumps, System logs & transport errors
- Scheduling and monitoring the Background jobs
- Configuring the Transport Domain Controller & system landscape
- Transporting and importing the transport requests using STMS with in the Landscape
- Downloaded support packages, patches from SAP Market Place
- Applied SAP Support packages, patches
- SAPROUTER certificate renewal
- User creation, deletion and authorization on HANA STUDIO
- Giving access keys and objects keys for ABAP developers
- Upgradation of Kernel by downloading the kernel files from the SAP Market Place
- Applied SAP Notes for resolving errors
- System profile Maintenance
- Monitoring the Lock Entries
- Monitoring of failed updates and informing the user
- Created operation modes for optimal utilization of work process
- Configured logon load balancing
- Creating and maintaining RFC destinations
- Applying support packages through SPAM and SUM tool and Notes through SNOTE transaction and Kernel up gradation
- Performing Post installation activities
- ADD-ON installations & upgradations
- Sap early watch report configuration in solution manger
- Resolving problems/incidents in SAP systems
- Creation of clients and defining client settings
- Performing client copies Like Local client copy, export and import & Remote client Copy
- Locking the users during downtimes
- Configuring the Transport Domain Controller & system landscape.
Software Development Life Cycle
novaCitynets Pte Ltd
08.2018 - 10.2018
- To work for all stages in the Software Development Life Cycle with minimum supervision including but not limited to: Support various customer queries via call-in hotline
- Respond to Email from various customer queries
- Create Jira Logs and flow up with necessary team to close Jira logs
- Verify daily back-end batch jobs
- Verify Submission Count
- Follow up & clear the missing Submission within 2 working days
- Execute the Script against the EW_AUTO_ACTIVE table
- To perform tasks as assigned beyond official working days and working hours when is required by customer of Project needs.
Accounting
RADHA EXPORTS PTE LTD
02.2016 - 10.2016
- Responsible for processing purchase ledger and sales ledger
- Performing reconciliation of accounts and all other tasks associated with accounting and bank transactions
- Handling responsibilities of providing assistance to accounts payable specialists regarding the proper coding of invoices and other procedural issues
- Responding to vendor and employees inquiries and conducting investigations and historical reviews to resolve problems
- Reconciling all active accounts payable each period as well as maintain accounts payable system reports to ensure compliance within the established accounting guidelines
- Attending the system and technical issues on the FACT ERP application which is used for the accounting
- Handling responsibilities of assisting accounting manager in handling accounting tasks.
Education
SAP Training -
K2 Partnering Solutions
Advanced Certificate in IT Services – Infrastructure Support (Express IT)-2018 -
Lithan Academy
01.2018
B.Tech., Computer Science and Engineering -
JNTUniversity
07.2003
Skills
- Control M, OMI,
- Service Now Dashboard
- Windows 7, 8,12 and 81
- MS SQL, Oracle , PL/SQL
- Unix/Linux OS
- Executive Support
- Interpersonal Skills
- Operations Management
Miscellaneous information
Language : Singaporean, English, Telugu & Hindi
Timeline
IT Support Executive
Wipro Limited (Singapore Branch)
09.2023 - Current
SAP Basis Consultant
Unisoft Infotech Pte Ltd
09.2021 - 08.2023
Software Development Life Cycle
novaCitynets Pte Ltd
08.2018 - 10.2018
Accounting
RADHA EXPORTS PTE LTD
02.2016 - 10.2016
SAP Training -
K2 Partnering Solutions
Advanced Certificate in IT Services – Infrastructure Support (Express IT)-2018 -
Lithan Academy
B.Tech., Computer Science and Engineering -
JNTUniversity
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