Gordon Michael Gerard Aeria
Senior Consultant
Singapore
Summary
I am keen to explore opportunities in senior management/cluster role for hotels & resorts within Singapore / APAC.
Highly motivated, self-driven, well established hotelier with 30+ years’ experience spanning several countries in Asia-Pacific (Singapore, Malaysia, Thailand, Philippines, Hong Kong, China and Australia) Proven track record in operations with excellent commercial strengths. Strong operations background and general management attributes including pre-opening, rebranding and renovation projects.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Amara Singapore
04.2024 - Current
- (389 rooms, suites and apartments / 11 F&B outlets (7 leased out) / 6 Function rooms and Ballroom (500 seats) / Gym facilities / Club Lounge / adjacent to shopping mall)
- Reporting directly to Owner CEO / COO / Board of Directors
- Completed full renovations ($45M) in Sept 2024
- Grand Opening Nov 2024
- Achieved record operating revenue and GOP Q1 in 2025
General Manager
Kata Rocks Resort and Residences
08.2019 - 03.2024
- (34 Luxurious Pool Villas with 90 Rooms / 2 F&B Outlets / Beach Club Concept / 1 Function Rooms 50 seats / Kids Club / Luxurious Spa with 8 treatment rooms / Gym facilities / Wine Cellar / Mobile Pontoon / Intimate outdoor setting)
- Reporting directly to Owner / CEO
- Full Operations despite COVID lockdown (3 months) and restrictions (2 years and ongoing)
- Achieved highest revenue / GOP for 1st half 2023
- Winner of 2023 / 2021 Best Luxury Spa by Haute Grandeur Global Awards
- Winner of 2020 World Luxury Spa Awards
General Manager
Dusit Thani Laguna Phuket (Dusit International)
04.2017 - 01.2019
- (225 Rooms & 28 Villas / 4 F&B Outlets / Executive Lounge / 3 Meeting Rooms 200 seats / Kids Activity Centre / Gym Facilities / 21 acres of Gardens and Landscape)
- Reporting to Vice-President Operations
- Completed full renovation of hotel costing USD 10.1M in 2017 - 2018
- Winner of Top Family Beach Resort 2018 by World Luxury Hotel Awards UK
- Winner of “The Plate Michelin (L’Assiette)” for Ruen Thai Restaurant by Michelin Guide 2019
- Winner of “Best Italian Restaurant” for La Trattoria Italian Restaurant by Thailand Tatler 2019
- Achieved ISO 9001 Quality Mgmt System in 2017 & ISO 14001 Environmental Mgmt System in 2018
General Manager
Crowne Plaza Sanya City Center (IHG)
09.2016 - 03.2017
- (493 Rooms / 6 F&B Outlets / Executive Lounge / 8 Meeting Rooms 350 seats / Gym Facilities)
- Reporting to Owners Rep directly and to IHG China
- Completed rebranding from Ramada Plaza to Crowne Plaza (IHG) in Oct 2015
- Completed Green Charter for hotel in Dec 2016
General Manager - Operations
Dusit International
04.2016 - 09.2016
- Reporting to Chief Operating Officer (COO)
- Responsible for F&B Operations for 29 properties globally
- Reviewing policies and Auditing Dusit properties in Thailand for F&B Operations
General Manager
Dusit D2 Phuket Resort Patong (Dusit International)
03.2015 - 02.2016
- (383 Rooms / 7 F&B Outlets / Executive Club Lounge / 3 Meeting Rooms 300 seats / Rooftop Beach Club)
- Successful opening of Irish Pub and Rooftop Beach Club (190 seats) in 2015.
- Achieved highest scores in Guest Satisfaction Index amongst Dusit Properties - Oct 2015
General Manager
Traders Hotel Manila (rebranded to Hotel Jen Manila)
07.2010 - 02.2015
- (312 Rooms / 6 F&B Outlets / Executive Club Lounge / 8 Meeting Rooms / Basement Club) 40 year old hotel
- Reporting directly to Owning Company and Shangri-La Asia
- Completed full renovation (USD 6 million) before rebranding to Hotel Jen for Shangri-La Hotels and Resorts
- Awarded ‘Best Practice Award 2012’ by Shangri-La Hotels & Resorts for Sustainability Program
- Successful opening of Japanese Restaurant (92 seats) with signature recipes in 2013
General Manager / DOSM
Hotel Jen Hong Kong
03.2006 - 07.2010
- (280 Rooms / 3 F&B Outlets / Executive Club Lounge / One meeting room 50 persons)
- Reporting directly to Owning Company and ACCOR Asia Pacific
- Developed contemporary lifestyle brand and completed renovations with owners to replace Novotel Hotel
- Rebranded to Hotel Jen in 2008 due to strategic repositioning by owners
- Achieved award for “Best New Hotel in Sales” from World Hotels in 2009
EAM– Marketing & Revenue Management
ACCOR
03.2005 - 09.2006
- (4 hotels: Sofitel/Grand Mercure / Mercure / Renmin Dasha (900 rooms / 12 F&B Outlets / 25 Function Rooms / Ballroom 1000 seats / Auditorium 1500 seats)
- Reporting to Area General Manager
- Responsible for Sales &Marketing / Reservations / Banquet Operations) managed by ACCOR
- Developed strategic positioning of 4 hotels targeting Corporate, Leisure, MICE and Government business
Director of Sales
Mercure Harbourside Cairns
04.2004 - 03.2005
- (173 rooms / 2 F&B Outlets)
Hotel Manager / DOSM
Sofitel Palm Resort
02.2002 - 07.2003
- (330 Rooms / 3 Golf Courses / 5 F&B Outlets / 5 Meeting Rooms 600 seats)
Education
Commercial / Financial Leadership Program - Hospitality Management
Singapore Management University (SMU)
Singapore 08.2013 - 10.2013
General Managers Program - Phase II
Nanyang Business School / Cornell
Singapore 01.2011 - 12.2011
General Managers Program - Phase I
Nanyang Business School / Cornell
Singapore 01.2010 - 12.2010
Advanced General Managers Program (GMP) - Tourism And Hospitality Management
Cornell University, Ithaca New York
USA 01.2000 - 12.2000
Skills
- Leadership
- Operations
- Sales
- Marketing
- Revenue Management
- Recruitment
- Development
- Finance
- Accounting
- Operational Efficiencies
Personal Development Courses
- 2025, Sustainable Hospitality Course (GSTC) by Global Sustainable Tourism Council
- 2024, Implement Incident Management Process-3 by Cert Consultancy Group
- 2014, Marketing Strategies 201 (GM Case Studies) by Shangri-La Hotels & Resorts and Brand Karma
- 2012, Crisis Media Management by Shangri-La Hotels & Resorts
- 2011, General Managers Development Program - “Financial Tool Kit” by Shangri-La Hotels & Resorts
- 2010, Cornell / Nanyang Executive Education GM by Shangri-La Hotels & Resorts
Current Residence
07-06 RV Stellar, 408 River Valley Road, Singapore, Singapore, 248306
Mobile Telephone
+65 8088 3169
Personal Information
Nationality: Singapore
Significant Career Achievements
- Achieving record-breaking revenues and profitability (Singapore, Thailand, Hong Kong)
- Developing and mentoring strong management teams
- Full operations during COVID for luxury resort despite staff reductions (Thailand)
- Achieving record-breaking performances in GOP / GOR in different properties (Hong Kong, Thailand)
- Several awards and recognition for different resorts and properties (Hong Kong, Manila, Thailand)
Awards
- 2019, Awarded “The Plate Michelin (L’Assiette)” for Ruen Thai Restaurant by Michelin Guide
- 2019, Awarded Best Italian Restaurant for La Trattoria Italian Restaurant by Thailand Tatler
- 2018, Winner of Top Family Beach Resort 2018 by World Luxury Hotel Awards UK
- 2018, Dusit Thani Laguna Phuket ISO 14001 certification for Environmental Management Standards
- 2017, Achieved Highest ADR achieved by Dusit Hotels and Resorts
- 2017, Dusit Thani Laguna ISO 9001 certification for Quality Management Systems
- 2012, Shangri-La Hotels “ Best Practice Awards” for Traders Hotel Manila (Philippines)
- 2009, Hotel Jen (Hong Kong) best design hotel in Best Newly Designed Hotel in Asia
- 2005, Sofitel Xian Top 10 best newly designed hotels in Asia by CBS (US) Television networks.
Timeline
General Manager
Amara Singapore
04.2024 - Current
General Manager
Kata Rocks Resort and Residences
08.2019 - 03.2024
General Manager
Dusit Thani Laguna Phuket (Dusit International)
04.2017 - 01.2019
General Manager
Crowne Plaza Sanya City Center (IHG)
09.2016 - 03.2017
General Manager - Operations
Dusit International
04.2016 - 09.2016
General Manager
Dusit D2 Phuket Resort Patong (Dusit International)
03.2015 - 02.2016
Commercial / Financial Leadership Program - Hospitality Management
Singapore Management University (SMU)
08.2013 - 10.2013
General Managers Program - Phase II
Nanyang Business School / Cornell
01.2011 - 12.2011
General Manager
Traders Hotel Manila (rebranded to Hotel Jen Manila)
07.2010 - 02.2015
General Managers Program - Phase I
Nanyang Business School / Cornell
01.2010 - 12.2010
General Manager / DOSM
Hotel Jen Hong Kong
03.2006 - 07.2010
EAM– Marketing & Revenue Management
ACCOR
03.2005 - 09.2006
Director of Sales
Mercure Harbourside Cairns
04.2004 - 03.2005
Hotel Manager / DOSM
Sofitel Palm Resort
02.2002 - 07.2003
Advanced General Managers Program (GMP) - Tourism And Hospitality Management
Cornell University, Ithaca New York
01.2000 - 12.2000
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