Gopinathan Sajeesh
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
26
26
years of professional experience
Work History
Service Account Manager (HVAC)
Johnson Controls Pte Ltd
01.2008 - Current
- Builds and manages long term customer relationships/partnerships
- To deliver innovative maintenance and service solutions to a wide customer base across all industry segments, especially on the central District of Singapore for HVAC system
- Good interpersonal skill, initiates good engineering practices and analytical abilities and propose solutions for customers.
- Responsible for customer satisfaction
- Generate operating procedures and provide technical information to customers.
- Positions renewable service agreements as the foundation of managed account relationships
- A team leader leading a team of 8 engineers and technicians, providing local leadership and site coordination support in response to contract agreement and customer requirements and to achieve financial sales targets
- Using established project management techniques, oversee the day-to-day activities of a field-based project portfolio, driving team productivity and balancing the project’s financial goals while ensuring customer satisfaction
- Develop and train employees and subcontractors, with responsibility for assigning projects and allocating employee resources, ensuring all work is performed to the highest standard
- To collaborate with external vendors and sub contractors.
- Negotiating price with customer and vendors to achieve higher sales margin.
- check on factory analysis reports on mechanical system
- To interpret technical drawing and identifying appropriate parts and part number for HVAC system
- Airside warranty claim specialist- Confirm liability by reviewing documents. check of product, quality control certification.
- Analyzes and communicates positions, as warranted, Warranty and Risk Management
- Equipment specialist- for Edpac Unit at Facebook Project
- Coordinate with main contractor and installer on the equipment arrival schedule, assist on storage facilities and equipment preservation
- Assist in installation and testing and commissioning
Technical Officer
Indeco Engineers Pte Ltd
01.2008 - 07.2008
- Facilities management agent for DSTA at camp
- Prepare quotations for minor works and A&A works
- Responsible for maintenance and management of works and services carried out in the camp and facilities in the areas, as specified in the contract and to the satisfaction of the authority
- Respond to and attend to onsite any emergency incidents and submit incident reports
- Prepare feasibility report for A&A works
- Assist DSTA in monthly audit and submit final costing for all the works done
Operation Engineer
BNF Engineering (S) Pte Ltd (NIE)
03.2007 - 12.2007
- To plan, ACMV preventive maintenance schedule and breakdown jobs to the Technical Officers for them to lead a team of technicians and contractors
- Prepare quotations for improvement works and A&A works
- Ensure smooth day-to-day operation
- Carry out maintenance walk through, identifying defects and clearing the defects
- Troubleshoot when problem arises and provide appropriate solutions or alternatives
- Keep track of the equipment reliabilities and preparing technical and service reports
Technical Executive
Keppel FMO Pte Ltd
01.2005 - 03.2007
- Facilities management agent for DSTA at camp
- Prepare quotations for minor works and A&A works
- Responsible for maintenance and management of works and services carried out in the camp and facilities in the areas, as specified in the contract and to the satisfaction of the authority
- Respond to and attend to onsite any emergency incidents and submit incident reports
- Prepare feasibility report for A&A works
- Assist DSTA in monthly audit and submit final costing for all the works done
M&E Supervisor
Johnson Controls IFM (SAFTI MI)
01.2002 - 01.2005
- Monitor BAS, supervise contractors, chiller logging, prepare quotations for minor works and preparing invoices
- Coordinate work plans with contractors and prepare schedule for monthly maintenance according to work orders and to facilitate customer’s requests
QA Inspector
Sanden International Pte Ltd
01.1999 - 01.2002
- Inspect incoming automobile air con parts according to the specific given drawings, support production line
Education
Specialist Diploma - Solar Photovoltaic Engineering and Monitoring
Ngee Ann Polytechnic
Diploma - Building Maintenance
The International University Missouri
ITE -
Mechanical Servicing
Bachelor of Science - Facilities Management
Heriot Watt University
06-2015
Skills
- Customer service
- Teamwork and collaboration
- Relationship building
- Customer satisfaction
- Strategic planning
- Goal oriented
Yearsofexperience
24
Highesteducationalqualifications
- BSc Degree, Facilities Management, Heriot Watt University
- Specialist Diploma, Solar Photovoltaic Engineering and Monitoring, Ngee Ann Polytechnic
- Diploma, Building Maintenance, The International University Missouri, USA
- ITE, Mechanical Servicing
Professionalcoursesattended
- Fire Safety Manager Course
- Green Mark Manager Course
- Building Construction Supervisors Safety Course
- Risk Management Course (BizSAFE Level 2)
- Coach Service Teams & Individuals
- Work at height (supervisor & Assessor)
- Indoor Air Quality Management
Nationalidentitycardnumber
S003I
Nationalservice
Completed – Republic of Singapore Navy
Personal Information
- Age: 49
- Place of Birth: India
- Ethnicity: Indian
- Date of Birth: 01/16/76
- Nationality: Singaporean
- Driving License: class 3, 2B, 2A
- Religion: Hindu
Timeline
Service Account Manager (HVAC)
Johnson Controls Pte Ltd
01.2008 - Current
Technical Officer
Indeco Engineers Pte Ltd
01.2008 - 07.2008
Operation Engineer
BNF Engineering (S) Pte Ltd (NIE)
03.2007 - 12.2007
Technical Executive
Keppel FMO Pte Ltd
01.2005 - 03.2007
M&E Supervisor
Johnson Controls IFM (SAFTI MI)
01.2002 - 01.2005
QA Inspector
Sanden International Pte Ltd
01.1999 - 01.2002
Diploma - Building Maintenance
The International University Missouri
ITE -
Mechanical Servicing
Specialist Diploma - Solar Photovoltaic Engineering and Monitoring
Ngee Ann Polytechnic
Bachelor of Science - Facilities Management
Heriot Watt University
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