Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
GOPI A

GOPI A

Chidambaram

Summary

I would like to learn and contribute in a dynamic environment, applying my knowledge with immense involvement of smart work.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Experience front office executive with over five years experience in star hotel, excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Food Process Worker

ALMO Radiance Pvt Ltd
02.2024 - Current
  • Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
  • Optimized workflow efficiency with proper organization of workstations, storage areas, and tools for easy access during shifts.
  • Adhered to sanitation requirements for equipment cleanliness, reducing the risk of contamination and ensuring consumer safety.
  • Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
  • Prepared ingredients for processing, ensuring accurate measurements according to recipe specifications.

Assistant Front Office Manager

SET Residency
12.2022 - 01.2024
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Front Office Executive

Windstone Residency
12.2021 - 07.2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Supervised payroll corrections for accuracy and duplications.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Protected staff and customers and minimized legal issues by quickly resolving safety issues.

Front Office Supervisor

Hotel Apple Grand
10.2018 - 11.2021
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.

Front Office Associate

The Acacia Hotel
08.2017 - 09.2018
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Processed and prepared documents such as business or government forms and expense reports.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Prepared weekly employee work schedules for team members.

Education

B.E - Petrochemical Engineering

JCT College of Engineering & Technology
Coimbatore
08.2016

HSC -

Kamraj Matriculation Higher Secondary School
Chidambaram
04.2012

SSLC - GPA 71

Thillai Matriculation School
Chidambaram
03.2010

Skills

  • Front Office Management Software
  • Checkin Checkout
  • Online travel agent
  • Reservation process
  • Administrative Duties
  • Assign rooms
  • Customer queries
  • Billing and Invoicing
  • Customer Support Needs Assessment
  • Customer Service Process Improvement
  • Efficient Service
  • Calendar Management
  • Reminder Calls
  • Room Assignments
  • Analytics Skills
  • Status Updates
  • Phone Call Direction
  • Special Requests
  • Inventory Records
  • Troubleshooting Issues
  • Timely Processing
  • Team Goals
  • Travel Accommodations
  • Call Center Customer Service

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)

Timeline

Food Process Worker

ALMO Radiance Pvt Ltd
02.2024 - Current

Assistant Front Office Manager

SET Residency
12.2022 - 01.2024

Front Office Executive

Windstone Residency
12.2021 - 07.2022

Front Office Supervisor

Hotel Apple Grand
10.2018 - 11.2021

Front Office Associate

The Acacia Hotel
08.2017 - 09.2018

B.E - Petrochemical Engineering

JCT College of Engineering & Technology

HSC -

Kamraj Matriculation Higher Secondary School

SSLC - GPA 71

Thillai Matriculation School

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GOPI A