Gokulnath Jayagopal

• Provide technical and commercial support for Local Business Partners (LBPs) across Southeast Asia and Taiwan.
• Deliver comprehensive support to regional sales teams to achieve Plan of Record (POR) targets.
• Collaborate with cross-functional teams on order entry, service, warranty resolution, and customer technical troubleshooting.
• Lead initiatives to enhance profitability through tailored solutions and strategic pricing models.
• Assist in cost analysis to ensure discount structures align with positive gross profit objectives.
• Review order entry packages to ensure alignment with proposals, including terms and commercial values.
• Conduct warranty investigations and provide root-cause assessments to enhance customer satisfaction.
• Diagnosed valve issues, performed root cause analysis, and supported customers with technical resolutions and installation guidance.
• Train internal teams, new hires, and channel partners to strengthen product and technical knowledge.
• Utilize advanced analytics to evaluate sales trends, technical gaps, and project MRO cycles.
• Navigate regional specifications and international standards including API, ANSI, ASTM.

Key Achievement: -

• GEM Award – Sales Data Analysis (IND Regulator, SEAT Region): Recognized by Sales Director for delivering a detailed strategic sales analysis insights that enhanced commercial targeting and enabled data-driven strategies to identify growth hotspots
• Value Creation Award – Key contributor to $35M revenue with high profitability

• Prepare project quotes and assist US sales and local business partners.
• Cross Quoting for Competitors Products.
• Identify product gaps between our offerings and competitors.
• Support marketing and digital marketing teams with online sales and advertising campaigns.
• Handle PRV, relief valves, backflow preventers, slam shut-off valves, and other commercial products like finished plumbing, drainage, and interceptors.confirmations, and updated engineering and manufacturing developments impacting customer orders.
• Collaborated with engineering, materials, and manufacturing teams to deliver optimal customer solutions.
• Delivered all commitments punctually and within budget constraints.
• Enhanced the performance of representatives, distributors, and OEM customers through ongoing communication, training, motivation, and joint field sales visits.

• Prepared high-value quotations for critical projects, securing strategic business opportunities.
• Developed value-based technical solutions customized to meet specific customer requirements.
• Supported the sales team by ensuring proposals met margin expectations and were delivered within deadlines.
• Drove order generation from both inbound and outbound leads through consultative sales strategies.
• Maintained up-to-date product knowledge across legacy and new technologies, ensuring accurate application and positioning.
• Delivered accurate, timely pricing and technical support to customers, distributors, and internal sales teams.
• Managed end-to-end order processes including lead time coordination, PO confirmations, and communication of engineering or manufacturing updates.
• Collaborated with cross-functional teams (engineering, materials, manufacturing) to deliver optimal customer outcomes.
• Applied strong knowledge of domestic commercial practices with added insights into international business operations.
• Ensured all deliverables were met on time and within budgetary constraints.
• Contributed to special strategic projects as assigned by management.
• Improved distributor, OEM, and representative performance through structured training, consistent communication, and joint sales initiatives

Inside Sales Support for India Region.

Handling key Accounts like IOCL,BPCL,ONGC,Reliance Ltd etc.