Gokul Das Raikumkumaratha
Technology Transformation & Delivery Executive
SINGAPORE
Summary
A trusted business partner & leader with a proven record of delivering strategic initiatives and solving complex challenges across global enterprises with 29+ Years of industry experience. Renowned as a results-driven change agent and transformation leader, with deep expertise in banking, financial services, and technology. Adept at aligning business goals with technology strategies, driving operational efficiency, cost reduction, and managing large-scale transformation programs. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Delivery Partner Executive / Solution Architect
IBM Singapore
05.2025 - Current
- Leading digital transformation initiatives for one of the largest banks in the Philippines, with full responsibility for strategic roadmap, API framework, and enterprise delivery across multiple domains.
- Architected API-led BIAN framework and established API CoE.
- Defined and implemented enterprise-wide Design Authority principles.
- Acting strategic advisor to C-suite (CIO, CTO, COO, CMO, CFO).
- Managing a global team of 80+ resources with a program TCV > $20M.
- Managed multiple competing priorities under tight deadlines without compromising quality or accuracy of deliveries.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Leveraged cloud technologies to optimize costs, improve scalability, and facilitate seamless integration across platforms.
- Championed innovation by staying abreast of emerging technologies and incorporating relevant advancements into architectural designs.
Delivery Executive / Business Solution Architect
IBM Singapore
02.2020 - Current
- Led the digital transformation journey for 3rd largest Philippine bank across 12 lines of business (Sales, Service, Marketing, Data).
- Set up Agile Delivery, Salesforce Practice, and Program COE.
- Oversaw implementation of Salesforce Financial Services Cloud, Marketing Cloud, and Community Cloud.
- Introduced comprehensive release & QA process with automation and performance testing.
- Led a global team of 150+ with program TCV > $50M.
- Drove initiatives around hyper-personalization, analytics (Datoroma, SF Data Cloud), and marketing automation.
- Supported IBM pre-sales and solutioning efforts (RFPs, POVs, industry trends).
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
- Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
- Fostered innovation by researching and applying emerging technologies in machine learning and AI to solve complex business problems.
VP, Senior Business Solutions Manager
Citibank N.A. Singapore
01.2016 - 01.2020
- Directed regional digital and data initiatives covering 17 markets across Asia and EMEA. Delivered advanced analytics, customer insights, and hyper-personalized campaigns.
- Led initiatives like Merchant Recommendation Engine, Hyper-Personalized EPP, Smart Alerts, and Mortgage Refinance using ML.
- Created and deployed real-time analytics dashboards with Tableau.
- Built platforms like CDP, MDP, TDP for data-driven insights.
- Integrated APIs for internal use cases: Chatbots, eMarketplace, Smart IVR.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
VP, Head of Sales & Distribution Business Analysis
Citibank N.A. Singapore
01.2010 - 01.2016
- Single point of contact for CRM initiatives globally across banking and cards.
- Managed team of 15–20 senior solution leads across CRM, referrals, and customer profiling.
- Delivered system design and full lifecycle management for large-scale and regulatory programs.
- Engaged with business heads to align product strategies with operational improvements.
Business Analyst / Project Manager
Citibank (via Nucleus Software)
01.2004 - 01.2010
- Worked on CRM, Sales & Marketing, and Credit Initiation systems.
- Spearheaded requirement gathering, solution design, implementation, and stakeholder management.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Education
Bachelor of Science -
Madras Christian College
INDIA06.1996
Computer Certification -
IGNOU
INDIA01.1996
Skills
Leadership & Strategy
- Business & Technology Alignment
- Business Consulting & Advisory
- Cross-functional & Cultural Collaboration
- Building COEs & High-Performance Teams
- Portfolio & Program Management
- Budgeting & Forecasting
Technology & Delivery
- End-to-End Program Delivery
- Application Development & Modernization
- Digital & Technology Transformation
- CI/CD, DevOps, Quality Engineering
- Agile, API-first Design & Event-Driven Architecture
- Enterprise Architecture & API Design
Accreditations And Badges
- IBM Banking Insights & Solutions (Gold)
- IBM Complex Program manager
- IBM Agile Explorer & Enterprise Design Thinking Practitioner
- IBM Digital Insights – Sales & Delivery
- IBM Technical Delivery Assessment
- IBM Data Science Foundation & AI for Digital Workspaces
Core Competencies
Banking, Salesforce (Financial Services, Marketing & Community Clouds), Tableau, Adobe Campaign, DocuSign, Talkdesk, Kafka, Hadoop, Big Data Platforms, EventHub, Datorama, EAP, Real-Time Analytics, Core banking, Wealth management, JIRA
Timeline
Delivery Partner Executive / Solution Architect
IBM Singapore
05.2025 - Current
Delivery Executive / Business Solution Architect
IBM Singapore
02.2020 - Current
VP, Senior Business Solutions Manager
Citibank N.A. Singapore
01.2016 - 01.2020
VP, Head of Sales & Distribution Business Analysis
Citibank N.A. Singapore
01.2010 - 01.2016
Business Analyst / Project Manager
Citibank (via Nucleus Software)
01.2004 - 01.2010
Bachelor of Science -
Madras Christian College
Computer Certification -
IGNOU
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