Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

GOH KIAT LIAN, KATIE

Summary

Dynamic Senior Sleep Physiologist at Changi General Hospital with a proven track record in enhancing team productivity and customer satisfaction. Skilled in implementing efficient workflows and fostering collaboration, while utilizing critical thinking to solve complex problems. Adept at training staff and managing operations, leading to significant cost savings and improved performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Communicate fluently in English, Mandarin and Hokkien.

Overview

34
34
years of professional experience

Work History

Senior Sleep Physiologist

Changi General Hospital
04.2024 - Current
  • Supervisor from April 2024 to April 2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams for implementing usage of hospital data Nexus360
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Sleep Physiologist

Changi General Hospital
04.2014 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Owner

Tree of Life Centre
03.2000 - 12.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consultation and Treatment for local and international customers

Clinical Manager

Somnotec (S) Pte Ltd
01.2005 - 01.2008
  • Analysis of Polysomnographic data and generate report for private clinics in Singapore
  • Provide Polysomnograhic trainings for sale representative, private clinics and government institutions on equipment setup and analysis of data for Malaysia

Supervisor

Sleep Disorder Unit, Singapore General Hospital
01.1998 - 03.2003
  • Setting up of Sleep Laboratory, oversaw vendors construction works and equipment purchase and operation
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Managed diverse team including 8 Sleep Technologists from Philippines; Sri Lanka; India; China and local, 2 Patient Service Associate and 1 Clinic Nurse. Promoting inclusive work environment that leveraged individual strengths.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Support research activities with generation of data

Neurodiagnostic Technologist

Neurodiagnotic Unit, Singapore General Hospital
07.1991 - 01.1998
  • Providing services in Carotid Ultrasound, EEG, EMG and Sleep Study
  • Works with varied patients with Epilepsy; Stroke; Paralysis; Nerve condition; Brain condition and Sleep related issues
  • Expanded knowledge of neurological disorders through continuous professional development courses and certifications.
  • Trained new staff members on the proper use and maintenance of neurodiagnostic equipment.

Education

High School Diploma -

University of Cambridge
10-2011

Bachelor of Science -

National University of Singapore
01-1991

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Critical thinking
  • Organization and time management
  • Decision-making
  • Microsoft Office 365: Words, Excel, Powerpoint
  • Arrange appointments, billing code entry and Clinical notes entry using hospital applications
  • Planning education resource and training for staff

Accomplishments

Involves in Kaizen and Quality Improvement projects:

  • reduction of no-show patients
  • using laminated forms to reduce paper usage
  • going paperless with Excel and Onedrive
  • using Resmed Airview to monitor patient usage reduces telephone calls and improve compliance

Timeline

Senior Sleep Physiologist

Changi General Hospital
04.2024 - Current

Sleep Physiologist

Changi General Hospital
04.2014 - 03.2024

Clinical Manager

Somnotec (S) Pte Ltd
01.2005 - 01.2008

Owner

Tree of Life Centre
03.2000 - 12.2018

Supervisor

Sleep Disorder Unit, Singapore General Hospital
01.1998 - 03.2003

Neurodiagnostic Technologist

Neurodiagnotic Unit, Singapore General Hospital
07.1991 - 01.1998

High School Diploma -

University of Cambridge

Bachelor of Science -

National University of Singapore

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GOH KIAT LIAN, KATIE