Goh Jie Yi Clara Goh
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Mazzo Restaurant and Bar. Expert in order taking and guest service, I excel in maintaining organization and fostering team efficiency. Achieved significant improvements in client service delivery by leveraging both interpersonal skills and systematic approaches.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Mazzo Restaurant and Bar
2023.05 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Service Assistant
Rud Karting Medini
2022.11 - 2023.05
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Retail & Service Assistant
Yumie's Yogurt Malaysia
2020.11 - 2022.11
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Retail & Service Assistant
DBC Sport Arena
2017.01 - 2020.11
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Education
High School Diploma -
SMK Dato' Mohd Yunos Sulaiman
Pekan Nenes, Johor2017
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
Timeline
Restaurant Server
Mazzo Restaurant and Bar
2023.05 - Current
Service Assistant
Rud Karting Medini
2022.11 - 2023.05
Retail & Service Assistant
Yumie's Yogurt Malaysia
2020.11 - 2022.11
Retail & Service Assistant
DBC Sport Arena
2017.01 - 2020.11
High School Diploma -
SMK Dato' Mohd Yunos Sulaiman