Goh Jia Le Malcolm

HR Executive + Events & Facilities Management

• Streamlined HR processes by implementing efficient workflows and reducing manual paperwork.
• Drafted employment documents including Letters of Offer, Appointment, and Contracts of Service for both full-time and part-time staff.
• Managed onboarding and induction for new employees to ensure smooth integration.
• Maintained and updated confidential employee records and HR databases, improving accessibility and accuracy.
• Provided timely updates on HR policy changes to ensure compliance with company policies and local regulations.
• Handled disciplinary actions and employee grievances, conducting investigations, documenting cases, and ensuring fair resolutions in line with company policy and labor laws.
• Collaborated with department managers to address employee relations issues and support performance management processes.
• Conducted performance reviews and advised managers on employee development.
• Processed employee claims related to performance and workplace concerns, including harassment.
• Acted as liaison for all Work Pass applications (WP, NTS, S Pass, E Pass).
• Enrolled employees in Food Hygiene training and certification courses to meet regulatory requirements.
• Ensured company compliance with Progressive Wage Model (PWM) and Occupational Progressive Wage (OPW) standards for all relevant roles.
• Verified employee timesheets to ensure accuracy of work hours and leave entitlements.
• Assisted in payroll processing, including overtime, leave credits, and deductions.
• Ensured compliance with federal, state, and local employment laws and updated company policies accordingly.
• Managed applications and renewals for company licenses, including SFA and Liquor licenses.
• Handled company insurance matters such as WICA, FWMI, and general restaurant coverage (fire, glass, and liability).
• Managed incoming and outgoing communications (mail, emails, faxes).
• Responded to employee inquiries and scheduled meetings related to HR matters.
• Organized internal company events to boost employee engagement and morale.
• Conducted monthly inspections of restaurant outlets and provided maintenance reports.
• Liaised with vendors for deep cleaning, exhaust, and air filter servicing.
• Created and enforced cleaning schedules across all outlets to maintain hygiene standards.

• Interacted with customers pertaining to reservations, food and beverage orders and complaints
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Executed customer service duties and responsibilities
• Maintaining overall cleanliness and brand image Surrey Hlls ION Orchard

• Managed and handled NSMEN; Firefighting Gear, Attendance, Admin Issues and Payroll
• Scheduled office meetings and client appointments for staff teams.
• Ordering of office needs and firefighting equipment
• Organized administrative work in the fire station
• Managed manpower in the fire station

• Managed transactions of the store by using the cashier system
• Interacted with customers to promote food and drink items on the restaurant menu Maintaining overall cleanliness and appearance of the restaurant

• Guided Japanese exchange students around Singapore
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Built personal relationships with guests to promote positive experiences.
• Scheduled Itinerary for the Students
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.

• Prepared sales documents for current/potential customers
• Hosted a business seminar as a MC
• Carried out presentations to introduce product to new customers
• Attended networking events
• Increased sales and customer satisfaction through personalized servicing.
• Provided product benefits and advantages and discussed pricing with interested parties.

• Attended sales and marketing training
• Performed face-to-face sales
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Carried out house visits to connect with customers
• Developed and delivered engaging sales presentations to convey product benefits.

• Managed transactions of the store using the POS system Performed daily stocking of products on shelves
• Carried out monthly inventory stock counting Ordering of products and goods for the mart
• Maintaining overall cleanliness and appearance of the mart

• Variety of Coffee making knowledge Latte artist
• Managed transactions of the store by using the cashier system
• Connected and interacted with customers to promote and sell drinks and retail items Received 2 certificates in consecutive 6 months for excellence in customer service Studied a 3-month module about coffee and was given the title, “Coffee Master”