Goh Jia Le Malcolm
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am committed to my work and I hope to bring my expertise to help the
Overview
13
13
years of professional experience
Work History
Front Of House Service Staff
Surrey Hills Grocer ION Orchard
04.2023 - Current
- Interacted with customers pertaining to reservations, food and beverage orders and complaints
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Executed customer service duties and responsibilities
- Maintaining overall cleanliness and brand image Surrey Hlls ION Orchard
SCDF Admin Assistant
Kallang Fire Station
11.2020 - 11.2022
- Managed and handled NSMEN; Firefighting Gear, Attendance, Admin Issues and Payroll
- Scheduled office meetings and client appointments for staff teams.
- Ordering of office needs and firefighting equipment
- Organized administrative work in the fire station
- Managed manpower in the fire station
Waiter
Dumpling Darlings
11.2010 - 07.2020
- Managed transactions of the store by using the cashier system
- Interacted with customers to promote food and drink items on the restaurant menu Maintaining overall cleanliness and appearance of the restaurant
Tourguide
Akechitai (In Collaboration With JTB)
11.2019 - 05.2020
- Guided Japanese exchange students around Singapore
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Scheduled Itinerary for the Students
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Salesperson & Admin Clerk
Noble Life International
01.2019 - 05.2019
- Prepared sales documents for current/potential customers
- Hosted a business seminar as a MC
- Carried out presentations to introduce product to new customers
- Attended networking events
- Increased sales and customer satisfaction through personalized servicing.
- Provided product benefits and advantages and discussed pricing with interested parties.
Salesperson
Appco Group
12.2017 - 08.2018
- Attended sales and marketing training
- Performed face-to-face sales
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Carried out house visits to connect with customers
- Developed and delivered engaging sales presentations to convey product benefits.
Cashier & Stock Clerk
Hao Mart Pte. Ltd
08.2016 - 06.2017
- Managed transactions of the store using the POS system Performed daily stocking of products on shelves
- Carried out monthly inventory stock counting Ordering of products and goods for the mart
- Maintaining overall cleanliness and appearance of the mart
Barista, Starbucks
12.2013 - 07.2015
- Variety of Coffee making knowledge Latte artist
- Managed transactions of the store by using the cashier system
- Connected and interacted with customers to promote and sell drinks and retail items Received 2 certificates in consecutive 6 months for excellence in customer service Studied a 3-month module about coffee and was given the title, “Coffee Master”
Education
Diploma in Business Management (HR)
Kaplan Higher Education Academy
03.2023
Foundation Diploma
Kaplan Higher Education Academy
06.2023
Attended - International Logistics and Supply Chain Management
Ngee Ann Polytechnic
GCE O Levels
Shuqun Secondary School
2013
Skills
- Proficient in Microsoft Excel, Word and Powerpoint
- Inventory and Stock Management
- Basic Accounting
- Proficient in HRP and POS systems
- Leadership qualities
- Proficient in Customer service and Communications
- Clerical Support
- Adaptable to Changing Conditions
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Indonesian
Advanced (C1)
Malay
Intermediate (B1)
Arabic
Elementary (A2)
Timeline
Front Of House Service Staff
Surrey Hills Grocer ION Orchard
04.2023 - Current
SCDF Admin Assistant
Kallang Fire Station
11.2020 - 11.2022
Tourguide
Akechitai (In Collaboration With JTB)
11.2019 - 05.2020
Salesperson & Admin Clerk
Noble Life International
01.2019 - 05.2019
Salesperson
Appco Group
12.2017 - 08.2018
Cashier & Stock Clerk
Hao Mart Pte. Ltd
08.2016 - 06.2017
Barista, Starbucks
12.2013 - 07.2015
Waiter
Dumpling Darlings
11.2010 - 07.2020
Diploma in Business Management (HR)
Kaplan Higher Education Academy
Foundation Diploma
Kaplan Higher Education Academy
Attended - International Logistics and Supply Chain Management
Ngee Ann Polytechnic
GCE O Levels
Shuqun Secondary School
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