IAN GOH DONG YANG
Summary
Eloquent, personable, amiable individual with a well-established hospitality foundation. Handles high-pressure situations with impeccable grace and poise. Task oriented, self-motivated, compassionate individual with a high procession of integrity. Demonstrates efficiency and dedicated to team-driven environments by exhibiting dynamic interpersonal skill. Over 5 years of working experience with Singapore Airline as a valued senior flight attendant, leading exemplary subordinates. Service enthusiastic with charismatic attributes. Excel in critical thinking skills and implement sound judgment to resolve challenges in times of crisis. Adhere firmly to company safety, rules and regulations.
Overview
7
7
years of professional experience
2
2
Languages
Work History
CABIN CREW
SINGAPORE AIRLINES
06.2018 - Current
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Auxiliary Police Officer
CERTIS CISCO
02.2017 - 04.2018
- Overall best trainee award 2017
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Responded to emergency calls to provide assistance to citizens in need.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
- Checked vehicle equipment for proper functioning prior to use.
- Ensured the safety and well-being of citizens by providing assistance, information, and direction to those in need during public events or emergencies.
- Maintained proficiency in using various law enforcement tools such as radio systems, pepper spray, handcuffs, batons, among others.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Participated in ongoing training sessions, enhancing personal skills and knowledge relevant to auxiliary policing duties.
- Adhered strictly to department policies and procedures when carrying out assigned duties, maintaining a high level of professionalism and integrity at all times.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Facilitated communication between the police department and the community through participation in outreach programs and public meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
COVID-19 Contact Tracer
Ministry Of Health
07.2020 - 04.2022
- Team in Charge for Covid 19 Task Force
- Contributed to a reduction in local outbreak numbers by promptly escalating high-risk situations to appropriate authorities.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Exceeded contact tracing targets, consistently handling a high volume of cases while maintaining exceptional attention to detail.
- Participated in regular meetings with supervisors, discussing progress updates and strategizing improvements within the contact tracing process.
- Evaluated success of current contact tracing strategies through diligent record keeping, leading to improved processes over time.
- Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Optimized communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Diploma - Event Management
KAPLAN
SINGAPORENITEC - Hair Stylist
INSTITUTE OF TECHNICAL EDUCATION
SINGAPOREGCE "N" Level -
QUEENSTOWN SECONDARY SCHOOL
SINGAPORENo Degree - Work Place Literacy And Numeracy Assessment
Skills Future Sg British Council
Paya Lebar 04.2001 -
Skills
Relationship Management
undefinedTimeline
COVID-19 Contact Tracer
Ministry Of Health
07.2020 - 04.2022
CABIN CREW
SINGAPORE AIRLINES
06.2018 - Current
Auxiliary Police Officer
CERTIS CISCO
02.2017 - 04.2018
No Degree - Work Place Literacy And Numeracy Assessment
Skills Future Sg British Council
04.2001 -
Diploma - Event Management
KAPLAN
NITEC - Hair Stylist
INSTITUTE OF TECHNICAL EDUCATION
GCE "N" Level -
QUEENSTOWN SECONDARY SCHOOL
Accomplishments
- 9 Consecutive years, IPPT Gold Medal with Singapore Armed force (2016 to 2024)
- Infantry Combat Infantryman/Engineer( 5SIR) , Provision in handling various assault rifles, automatic weapon and revolver ( SAR 21, Saw Ultimax 100, Taurus 85 revolver )
- Marksmanship award in all aspects.
- Highest passengers comment cards in SIA for polite attributes. (2019)
- Best Police officer Award in Certis Cisco (2017)
- Badminton Tournament, Certis Cisco, Men's Double Open, 1st Runner up (2017)
- Badminton Tournament, Certis Cisco, Men's Single Open, 1st Runner up (2017)
- Badminton Tournament, Bukit Batok Community Service Club, Champion (2016)
- Active Singapore Inter Badminton Competition, Champion (2016)
- Tropang Smasher Badminton, Men's Double Open, Champion (2015)
- Singapore Armed forces 3rd division, 16km run competition, Championship award (2015)
- Mdm Halimah Yacob's challenge Trophy Inter Team badminton, 1st Runner up (2015)
Fitness
A firm believer that having a strong body is just as important as having a strong mindset.
Have achieved IPPT gold standard with Singapore Armed force from 2013 to Present.
Obtained Team championship award from 3rd division 16km run competition.
Have won numerous badminton competitions from 2010 to Present.
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