GOH TINGFU
Singapore
Overview
16
16
years of professional experience
Work History
Senior Operation Executive
Straits Hospitality, Katrina Group Ltd
08.2018 - Current
- Set up partial furnished apartments, turning into efficient and cozy living spaces
- Purchase of furniture, inventories, appliances for apartments
- Management of over 300 units inventory control movement
- Take apartments and properties facade pictures for marketing purposes
- Handling of takeover, handover of apartments and projects with property agents
- Conduct viewings with agents and landlords
- Helps with guests move in/out request, meet and greet
- On site operation shift duties at stand-alone serviced apartments
Senior Operation Crew
5 Footway.Inn Pte Ltd
01.2014 - 06.2018
- Perform operation shift duties
- Draft monthly team roster
- Handle new and in-house guest enquiry
- Involve in overseas setup and operation (Hong Kong, Japan)
- Train new trainee progressively according to SOPs
- Handle guest’s reservations through in-house booking system
- Perform property maintenance check and update management
- Keep track, purchase of sales items of in-house inventory
- In charge of events and information board
Senior Connector
Emblem Hotel Nishiarai Tokyo
12.2015 - 01.2017
- Set room allocations with channel manager
- Oversee and update of property maintenance to management
- Regularly update the SOPs according to new implementation
- Handle of English guests feedbacks on all major OTAs
- Reviewing of OTAs feedbacks during weekly team meeting
- Assist with photography, foreigners during hostel tours, workshops, events
- Assist Chinese guests with English or Japanese language barrier
Fitness Instructor
Fitness First Ptd Ltd
02.2011 - 11.2013
- Assist in daily operations in the gym
- Design suitable tailored fitness programs for personal training
- Provide customer service to gym members
- Involve in various road shows to promote fitness and gym memberships
- Contribution of hitting sales target to the team goal
- Ensure new members have the highest quality introduction into gym floor
- Build rapport with members and increases of training renewal package
Sports Retail Associate / Run Leader
Running Lab, Outdoor Venture Pte Ltd
05.2009 - 02.2011
- Assist in daily operations of the shop and inventory replenish
- Provide customer service to walk-in customers, i.e
- Detailed feet gait analysis
- Show genuine care for a runner’s needs or specification
- Share running shoes and sports nutrition product information to the customers
- Build rapport among the runner’s community with the company brands and runs
- Conduct & lead weekly evening runs
- Promote in-house brands
Education
Diploma in Sports Management -
Asia-Pacific School of Business
01.2010
ITE National Higher Nitec - Electronics Engineering
ITE
01.2007
GCE “N” Level -
Singapore-Cambridge
01.2002
Personal Information
- Age: 38
- Nationality: Singaporean
Timeline
Senior Operation Executive
Straits Hospitality, Katrina Group Ltd
08.2018 - Current
Senior Connector
Emblem Hotel Nishiarai Tokyo
12.2015 - 01.2017
Senior Operation Crew
5 Footway.Inn Pte Ltd
01.2014 - 06.2018
Fitness Instructor
Fitness First Ptd Ltd
02.2011 - 11.2013
Sports Retail Associate / Run Leader
Running Lab, Outdoor Venture Pte Ltd
05.2009 - 02.2011
Diploma in Sports Management -
Asia-Pacific School of Business
ITE National Higher Nitec - Electronics Engineering
ITE
GCE “N” Level -
Singapore-Cambridge