Goh Pei Shan Esther
Singapore
Summary
Accomplished Senior Executive at Synapxe Pte. Ltd., adept in Microsoft Excel and leading teams to operational excellence. Enhanced delivery processes by identifying bottlenecks, improving efficiency by a notable margin. Demonstrated exceptional communication and organizational skills, ensuring seamless coordination and operational workflows. Proven track record in boosting productivity and fostering stakeholder satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Executive
Synapxe Pte. Ltd.
08.2018 - Current
- Boosted operational efficiency through implementation of streamline processes.
- Streamlined operations for increased efficiency by identifying bottlenecks in processes and implementing targeted solutions.
- Improved operational workflows, resulting in noticeable delivery reduction while maintaining high-quality standards.
- Defined clear targets and objectives and communicated to internal team members and external stakeholders.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Provide timely responses to requests.
- Coordinated efforts with MOH on progress of submissions.
- Facilitated NEHR access for medical professionals.
- Coordinated courier services for display materials.
- Prepare and follow up with institutions to ensure contracts are signed.
- Assisted with office relocation process.
- Collaborated with institution for professional role approval to access NEHR.
- Manage stock levels for NEHR.
Customer Service Officer
Winner Insurance Agencies Pte Ltd
04.2015 - 12.2015
- Assessed various quotations to select the most cost-effective premium.
- Presented insurance options to potential clients.
- Renewed existing customer insurance policies.
Administrative Executive (Temp)
Axcell Pte Ltd
01.2015 - 02.2015
- Kept track of clients requiring engagement for app and software development.
- Worked directly with clients to capture necessary criteria.
- Maintained consistent communication regarding grant application progress.
Patient Service Assistant (Full-Time)
National Neuroscience Institute
07.2010 - 07.2014
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
Sales Assistant (Full-Time)
Billabong
10.2009 - 03.2010
- Offer personalized assistance.
- Upheld high standards for customer service and led by example.
- Answered customers' questions and providing exceptional customer service.
- Managed customer service inquiries and complaints for customer satisfaction.
Education
Business Management -
University College Dublin
01.2017
Diploma in Commerce - Business Administration
Kaplan Higher Education
01.2014
Service Skill - Retail
Institute Of Technical Education
Bishan01.2008
GCE " N " Levels -
Serangoon Secondary School
01.2007
PSLE -
Rivervale Primary School
01.2003
Skills
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
Languages
English
Mandarin
Activities
- 01/01/04 - 12/31/07, Represented Institute in Cross-Country Macrichie B Div Girls
- 01/01/04 - 12/31/07, Represented Institute in Cross-Country Turf City C Div Girls
- 01/01/04 - 12/31/07, Represented Institute in Cross-Country Macrichie C Div Girls
- 01/01/02 - 12/31/03, Represented Institute in North Zone Badminton
- 01/01/02 - 12/31/03, Represented Institute in Cross-Country C Div Girls
- Participated in CSC Badminton Punggol North
Dateofavailability
12/01/16
Personal Information
- Age: 33
- Expected Salary: $4500
- Ethnicity: Chinese
- Date of Birth: 05/21/91
- Nationality: Singaporean
- Marital Status: Single
Timeline
Senior Executive
Synapxe Pte. Ltd.
08.2018 - Current
Customer Service Officer
Winner Insurance Agencies Pte Ltd
04.2015 - 12.2015
Administrative Executive (Temp)
Axcell Pte Ltd
01.2015 - 02.2015
Patient Service Assistant (Full-Time)
National Neuroscience Institute
07.2010 - 07.2014
Sales Assistant (Full-Time)
Billabong
10.2009 - 03.2010
Business Management -
University College Dublin
Diploma in Commerce - Business Administration
Kaplan Higher Education
Service Skill - Retail
Institute Of Technical Education
GCE " N " Levels -
Serangoon Secondary School
PSLE -
Rivervale Primary School
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