GOH KEAT KEE
Segamat
Summary
To work in learning and challenging environment, utilizing my skill and knowledge to be the best of my abilities and contribute positively to my personal growth as well as growth of the organization
Overview
9
9
years of professional experience
Work History
Administrator Cum Account Assistant
Tao Yuan Pte Ltd
07.2024 - Current
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Maintained records by imaging invoices, debits, and credits.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Customer Service Specialist
Concentrix
02.2024 - 06.2024
- Handling complaints and respond via applicable channels: email, chat and callbacks.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Manage customer escalations and ensure that these are answered, tracked and escalate as
required. - Perform all procedures accurately, including following client’s documented call flows, work
process, data entry requirements, and complaint management processes.
Customer Service Specialist
Wynn Macau
05.2023 - 11.2023
- Handling complaints, responding to customer inquiries, sales, and resolving technical problems
- Communicating and coordinating with colleagues as necessary
- Assist other departments in testing products
Purchasing Manager
Bake Well Bakery Trading
05.2017 - 05.2023
- Implemented policies to reduce cost and eliminate waste
- Improved inspection policies to increase quality of raw materials and finished goods
- Progressed through various purchasing, warehousing and leadership roles
- Solved diverse supply chain problems in timely manner
Marketing Assistant
E-Buddy BPO
03.2016 - 03.2017
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure success
- Tracked key metrics and developed spreadsheets and data models
- Wrote engaging and successful marketing, advertising and website copy
- Identified appropriate marketing channels and target customers for campaigns
- Completed in-depth reviews of market conditions and customer preferences for online casino products
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
Customer Service Officer
Aegis BPO Malaysia
09.2015 - 02.2016
- Provided basic technical support for clients on wide range of singtel company products
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Coordinated solutions for over25 customer inquiries per day while meeting and exceeding performance quotas
- Assisted call-in customers with questions and orders
Education
Diploma - Networking, Linux Based Server, ICT Skill, Information Technology
New Era Collage
09.2015
Skills
- Data Analysis Understanding
- Operations Management
- Market Research
- Multi-tasking
- Advertising Knowledge
- Pos System
- Data entry
- Attention to detail
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Administrator Cum Account Assistant
Tao Yuan Pte Ltd
07.2024 - Current
Customer Service Specialist
Concentrix
02.2024 - 06.2024
Customer Service Specialist
Wynn Macau
05.2023 - 11.2023
Purchasing Manager
Bake Well Bakery Trading
05.2017 - 05.2023
Marketing Assistant
E-Buddy BPO
03.2016 - 03.2017
Customer Service Officer
Aegis BPO Malaysia
09.2015 - 02.2016
Diploma - Networking, Linux Based Server, ICT Skill, Information Technology
New Era Collage
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