Goh Geok Koon
Customer Service
Singapore,Yishun
Summary
Adept Driver with more than 4 years of experience transporting service. Determined and experienced in safety procedures and client service. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Currently looking for suitable position with forward-looking and reputable company. Industrious Transportation professional with 4 years of experience as grab driver. Valid license, clean driving history and expertise in route planning and load security. Clear communicator with service-oriented nature and multitasking expertise. Vigilant and safety-focused at all times. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Seasoned Driver with a safe driving record and a positive attitude. Highly effective and skilled at determining best routes.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Driver
Grab Singapore
Singapore
03.2018 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Senior Sales Consultant, Interior Design
The Wooden Platform Pte Ltd
Singapore
03.2017 - 03.2018
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Developed space planning concepts, color palette selections and textile presentations.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Led interior design across conceptual, schematic, design development and construction document phases.
- Facilitated requests regarding product information, installation methods and product upgrade options.
- Exceeded customer requirements with accurate and deliverable solutions in timeline.
- Assisted clients with budget considerations and made recommendations for furniture.
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
- Interfaced with field managers to establish pricing for clients consistent with company's financial objectives.
- Identified and resolved issues regarding sales and business strategy.
- Evaluated clients' needs and created plan of action to provide solutions.
- Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
- Cultivated existing customer relationships and built rapport with new clients through extensive product knowledge, 24-hour return call policy.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Carefully reviewed contractor submittals of finish materials.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Participated in furniture selection and documentation of specifications.
General Sales Manager
Blackjack Interior Pte Ltd
Singapore
12.2011 - 01.2016
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Upheld company policies and implemented standards fairly.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Maintained extensive knowledge of company products and services.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Produced contracts, reports, letters, and proposals for clients.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Developed and implemented comprehensive salesperson training program.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
Retail Sales Specialist
Courts Singapore Ltd
Singapore
12.1999 - 12.2011
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Issued receipts and processed refunds, credits, or exchanges.
- Answered questions about store policies and concerns to support positive customer experiences.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Increased sales by offering advice on purchases and promoting additional products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Conducted ongoing staff development to help employees achieve growth within job roles.
Education
High School Diploma -
Wigan & Leigh College
UK 04.1997 - 10.1997
No Degree - Commercial Interior Design
Inspiration Design Training Centre
Singapore 06.1996 - 04.1997
No Degree - Residential Interior Design
Inspiration Design Training Centre
Singapore 01.1995 - 01.1996
Timeline
Driver
Grab Singapore
03.2018 - Current
Senior Sales Consultant, Interior Design
The Wooden Platform Pte Ltd
03.2017 - 03.2018
General Sales Manager
Blackjack Interior Pte Ltd
12.2011 - 01.2016
Retail Sales Specialist
Courts Singapore Ltd
12.1999 - 12.2011
High School Diploma -
Wigan & Leigh College
04.1997 - 10.1997
No Degree - Commercial Interior Design
Inspiration Design Training Centre
06.1996 - 04.1997
No Degree - Residential Interior Design
Inspiration Design Training Centre
01.1995 - 01.1996
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