Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Godfrey Beltran

Training Assistant Store Manager
Singapore
Godfrey Beltran

Summary

Well experienced in Sales & Retail Industry with a demonstrated history of working in reputable organizations. Skilled in Sales, Store and People Management, Analytical Skills, Sales Presentation, Market Information, Customer Relationship Management (CRM) , Client-centric with Positive Behavior Support, Flexible Approach and Merchandising. A strong sales professional with a Bachelor's degree in Nursing with license and with very much interest in Retail, Medical Sales , Pharmaceutical Sales as such will maximise both my experience in sales and nursing education

Overview

16
years of professional experience
4
years of post-secondary education
1
Certification

Work History

SEPHORA

Senior Supervisor
01.2021 - Current

Job overview

  • Running daily store operations to achieve min 100% sales turnover versus target
  • Driving brands and category sales, merchandising setting, sales floor appearance according to audit standards
  • Managing team with service standards and coaching tem towards achieving min 80% Cycle Service Audit score monthly
  • Store audit to score min 80% management in accordance to company standards in different areas of operation
  • Product knowledge in all Categories: - Skincare (Cosmeceutical, Clinical, Natural and Doctor's brand) - Makeup - Fragrance - Tools and accessories
  • Inventory Management - Stocks receiving and packing of stocks - Cycle count process: to ensure inventory shrinkage is within acceptable range
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
  • Assessed problems and conflicts and resolved independently.
  • Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Mentored junior team members for accelerated professional growth and skill development.
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Maximized personal competency through continuous professional development.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Identified underperforming areas and implemented effective process improvements.

SEPHORA

Supervisor
01.2019 - 12.2020

Job overview

  • Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Sephora

Senior Beauty Advisor
01.2017 - 12.2019

Job overview

  • Enhanced customer satisfaction by providing perso
  • Met sales goals, through consistent and reliable service and lead by example.
  • Managed inventory levels efficiently, ensuring optimal stock availability while minimizing shrinkage
  • Participated in continuous professional development through attending industrytarinings, seminars, and workshops, applying new knowledge to enhance overall service offerings.
  • Achieved sales targets through effective cross-selling and up-selling.
  • Resolved customer complaints effectively by providing prompt solutions or escalating concerns to management when necessary, preserving brand reputation.
  • Collaborated with team members to create visually appealing merchandise displays, attracting customers'' attention and increasing product visibility.
  • Supported store operations by performing opening/closing procedures accurately and promptly as needed.
  • Trained junior beauty advisors on product knowledge, application techniques, and customer service skills, improving overall team performance.

Sephora

Beauty Advisor
04.2013 - 12.2016

Job overview

  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Marks and Spencer

Sales Service Advisor
07.2010 - 03.2013

Job overview

  • Assisted in the development of sales promotions, enhancing overall company performance.
  • Increased sales revenue through effective upselling and cross-selling techniques.
  • Coordinated with other departments as necessary to resolve customer concerns efficiently.
  • Analyzed customer needs, providing tailored solutions that drove satisfaction and retention.
  • Boosted customer satisfaction by promptly addressing and resolving concerns.
  • Provided expert advice to customers on product selection based on their specific needs.
  • Exceeded personal monthly sales goals consistently while maintaining high levels of customer satisfaction.

Baguio Blue Hat Academy

School Nurse
12.2008 - 01.2010

Job overview

  • Served as a resource for faculty and staff by providing training on first aid, CPR, and other health-related topics.
  • Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
  • Promoted a healthy school environment through regular inspections, identifying potential hazards and recommending corrective actions.
  • Improved overall student health by implementing comprehensive health education programs and preventive measures.
  • Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
  • Educated students on various health topics to promote overall health and wellbeing.

Education

University of Baguio

Bachelor's degree from Registered Nursing/Registered Nurse
01.2004 - 01.2008

University Overview

Skills

Store Management

Certification

Communicating In the Language of Leadership

Timeline

Senior Supervisor
SEPHORA
01.2021 - Current
Supervisor
SEPHORA
01.2019 - 12.2020
Senior Beauty Advisor
Sephora
01.2017 - 12.2019
Beauty Advisor
Sephora
04.2013 - 12.2016
Sales Service Advisor
Marks and Spencer
07.2010 - 03.2013
School Nurse
Baguio Blue Hat Academy
12.2008 - 01.2010
University of Baguio
Bachelor's degree from Registered Nursing/Registered Nurse
01.2004 - 01.2008

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Godfrey BeltranTraining Assistant Store Manager