Wong Han Qiang

• Trained and mentored staff in efficient cleaning techniques and safety protocols.
• Collaborated with other departments to streamline operations and improve service efficiency.
• Coordinated inventory management, ensuring adequate supplies for housekeeping needs.
• Implemented quality control measures to maintain high standards of service delivery.
• Resolved guest inquiries and complaints promptly to enhance overall experience.
• Communicated repair needs to maintenance staff.
• Conducted daily room inspections and get rooms ready for daily operation in compliance with hotel standard.

• Coordinated daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
• Developed training materials for new staff, enhancing onboarding process and team efficiency.
• Implemented inventory management system for cleaning supplies, optimizing resource allocation and reducing waste.
• Streamlined communication between housekeeping team and front desk, enhancing operational flow and response times.
• Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
• Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Collaborated with departments to address special requests and resolve guest concerns promptly.
• Assist in sending laundry emails to in-house guest (Laundry defects, laundry express service)

1. Food and Beverage Operation Runner
(September 2021-November 2021)
- Delivering Orders: Transporting food and beverages from the kitchen or bar to customers promptly.
- Ensuring Accuracy: Double-checking orders to ensure they match customer requests.
- Assisting with Table Setup: Helping set tables with utensils, napkins, and condiments.
- Clearing Tables: Removing used dishes and maintaining cleanliness.
- Restocking Supplies: Keeping service areas stocked with essentials.
- Coordinating with Staff: Communicating with kitchen and waitstaff to ensure efficient service.
- Handling Customer Requests: Addressing inquiries and assisting with special requests.
- Maintaining Hygiene Standards: Ensuring food safety and cleanliness protocols are followed.

2. Housekeeping Runner
(November 2021- March 2022)
- Transporting Linens and Amenities: Delivering fresh linens, towels, and guest amenities to housekeeping pantries.
- Responding to Guest Requests: Quickly fulfilling housekeeping-related guest requests, such as extra pillows or toiletries.
- Assisting with Room Setup: Helping housekeeping staff prepare rooms by delivering necessary supplies.
- Maintaining Storage Areas: Organizing and restocking housekeeping closets and supply rooms.