Gülüzar Senem Özer
Singapore
Summary
Experienced customer service personnel looking to apply knowledge of hotel management practices and quality customer service. 6 years of industry experience in the hotel, restaurant and airport environment seeking S Pass employment in Singapore.
Overview
8
8
years of professional experience
Work History
Business Development & Aviation
Global Airfreight International
01.2024 - 11.2024
- Spearheaded business development initiatives within the aviation logistics sector, focusing on client acquisition and partnerships.
- Coordinated with cargo and freight forwarding operations teams to streamline service delivery.
- Built strategic relationships with airlines and aviation stakeholders to enhance service offerings.
- Identified and pursued new market opportunities in international airfreight.
Customer Service Concierge (S - Pass)
Certis Cisco Aviation Security
04.2019 - 03.2022
- Managed concierge duties and assisted guests with way-finding.
- Handled and administered lost and found items.
- Processed and managed promotions and events.
- Responsible for lounge duties including greeting VIP guests, coordinating F&B, and ad-hoc support.
- Handled feedback and complaints and proactively provided solutions.
- Developed and maintained effective client and customer rapport.
F&B Supervisor (S - Pass)
The Organic Winery Pte Ltd
08.2018 - 03.2019
- Ensured compliance with company and government standards.
- Supervised sanitation and equipment upkeep.
- Resolved customer issues and upheld guest satisfaction.
- Mentored and disciplined staff as required.
Hotel Receptionist
Rixos The Palm Hotel
10.2017 - 08.2018
- Managed check-ins and check-outs.
- Performed cashiering, FX, audits, and settlements.
- Resolved guest complaints and coordinated with departments.
- Managed key issuance and guest security.
Receptionist
Hilton Garden Hotel
03.2017 - 10.2017
- Responded to guest inquiries via phone, email, and in person.
- Managed front-desk and reception safety and cleanliness.
- Coordinated with cleaners and maintenance.
Education
Tourism Management
Karabük University
Karabük01.2022
Associate of Tourism and Hotel Management - undefined
Sakarya University
Sakarya01.2014
Skills
- Microsoft Office
- Adaptability, Fast Learner, Customer Service
- Time Management, Teamwork, Communication
- Catering and Event Planning
- Ability to Multitask and Work Under Pressure
Languages
Turkish (native), English (fluent)
References
Dinie, Seah, dinie_88@hotmail.com, (65) 8921 2864, Certis Cisco Aviation Security
Hobbies and Interests
Yoga, Travelling, Reading, Photography
Timeline
Business Development & Aviation
Global Airfreight International
01.2024 - 11.2024
Customer Service Concierge (S - Pass)
Certis Cisco Aviation Security
04.2019 - 03.2022
F&B Supervisor (S - Pass)
The Organic Winery Pte Ltd
08.2018 - 03.2019
Hotel Receptionist
Rixos The Palm Hotel
10.2017 - 08.2018
Receptionist
Hilton Garden Hotel
03.2017 - 10.2017
Tourism Management
Karabük University
Associate of Tourism and Hotel Management - undefined
Sakarya University
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