Experienced customer service personnel looking to apply knowledge of hotel management practices and quality customer service. 6 years of industry experience in the hotel, restaurant and airport environment seeking S Pass employment in Singapore.
Overview
8
8
years of professional experience
Work History
Business Development & Aviation
Global Airfreight International
01.2024 - 11.2024
Spearheaded business development initiatives within the aviation logistics sector, focusing on client acquisition and partnerships.
Coordinated with cargo and freight forwarding operations teams to streamline service delivery.
Built strategic relationships with airlines and aviation stakeholders to enhance service offerings.
Identified and pursued new market opportunities in international airfreight.
Customer Service Concierge (S - Pass)
Certis Cisco Aviation Security
04.2019 - 03.2022
Managed concierge duties and assisted guests with way-finding.
Handled and administered lost and found items.
Processed and managed promotions and events.
Responsible for lounge duties including greeting VIP guests, coordinating F&B, and ad-hoc support.
Handled feedback and complaints and proactively provided solutions.
Developed and maintained effective client and customer rapport.
F&B Supervisor (S - Pass)
The Organic Winery Pte Ltd
08.2018 - 03.2019
Ensured compliance with company and government standards.
Supervised sanitation and equipment upkeep.
Resolved customer issues and upheld guest satisfaction.
Mentored and disciplined staff as required.
Hotel Receptionist
Rixos The Palm Hotel
10.2017 - 08.2018
Managed check-ins and check-outs.
Performed cashiering, FX, audits, and settlements.
Resolved guest complaints and coordinated with departments.
Managed key issuance and guest security.
Receptionist
Hilton Garden Hotel
03.2017 - 10.2017
Responded to guest inquiries via phone, email, and in person.
Managed front-desk and reception safety and cleanliness.
Coordinated with cleaners and maintenance.
Education
Tourism Management
Karabük University
Karabük
01.2022
Associate of Tourism and Hotel Management - undefined
Sea Freight Import Operation Executive at Global Airfreight international Pte LtdSea Freight Import Operation Executive at Global Airfreight international Pte Ltd