Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
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Gülüzar Senem Özer

Gülüzar Senem Özer

Singapore

Summary

Experienced customer service personnel looking to apply knowledge of hotel management practices and quality customer service. 6 years of industry experience in the hotel, restaurant and airport environment seeking S Pass employment in Singapore.

Overview

8
8
years of professional experience

Work History

Business Development & Aviation

Global Airfreight International
01.2024 - 11.2024
  • Spearheaded business development initiatives within the aviation logistics sector, focusing on client acquisition and partnerships.
  • Coordinated with cargo and freight forwarding operations teams to streamline service delivery.
  • Built strategic relationships with airlines and aviation stakeholders to enhance service offerings.
  • Identified and pursued new market opportunities in international airfreight.

Customer Service Concierge (S - Pass)

Certis Cisco Aviation Security
04.2019 - 03.2022
  • Managed concierge duties and assisted guests with way-finding.
  • Handled and administered lost and found items.
  • Processed and managed promotions and events.
  • Responsible for lounge duties including greeting VIP guests, coordinating F&B, and ad-hoc support.
  • Handled feedback and complaints and proactively provided solutions.
  • Developed and maintained effective client and customer rapport.

F&B Supervisor (S - Pass)

The Organic Winery Pte Ltd
08.2018 - 03.2019
  • Ensured compliance with company and government standards.
  • Supervised sanitation and equipment upkeep.
  • Resolved customer issues and upheld guest satisfaction.
  • Mentored and disciplined staff as required.

Hotel Receptionist

Rixos The Palm Hotel
10.2017 - 08.2018
  • Managed check-ins and check-outs.
  • Performed cashiering, FX, audits, and settlements.
  • Resolved guest complaints and coordinated with departments.
  • Managed key issuance and guest security.

Receptionist

Hilton Garden Hotel
03.2017 - 10.2017
  • Responded to guest inquiries via phone, email, and in person.
  • Managed front-desk and reception safety and cleanliness.
  • Coordinated with cleaners and maintenance.

Education

Tourism Management

Karabük University
Karabük
01.2022

Associate of Tourism and Hotel Management - undefined

Sakarya University
Sakarya
01.2014

Skills

  • Microsoft Office
  • Adaptability, Fast Learner, Customer Service
  • Time Management, Teamwork, Communication
  • Catering and Event Planning
  • Ability to Multitask and Work Under Pressure

Languages

Turkish (native), English (fluent)

References

Dinie, Seah, dinie_88@hotmail.com, (65) 8921 2864, Certis Cisco Aviation Security

Hobbies and Interests

Yoga, Travelling, Reading, Photography

Timeline

Business Development & Aviation

Global Airfreight International
01.2024 - 11.2024

Customer Service Concierge (S - Pass)

Certis Cisco Aviation Security
04.2019 - 03.2022

F&B Supervisor (S - Pass)

The Organic Winery Pte Ltd
08.2018 - 03.2019

Hotel Receptionist

Rixos The Palm Hotel
10.2017 - 08.2018

Receptionist

Hilton Garden Hotel
03.2017 - 10.2017

Tourism Management

Karabük University

Associate of Tourism and Hotel Management - undefined

Sakarya University
Gülüzar Senem Özer