Glifflane M Antonisamy (JOE)
Summary
To obtain a position where I can fully utilize my interpersonal skills and knowledge with the opportunity for advancement through career development and emphasizing professionalism towards achieving the vision and mission of an organization with the eighteen years of Food &Beverage and Hospitality experience.
Overview
20
20
years of professional experience
Work History
Asst Manager
Noa Restaurant
11.2023 - Current
- Encourage positive and collaborative environment for the front workers
- Conduct regular staff performance review to lower the staff turn over
- Managing wine inventory, purchasing and up keeping the balance sheet updated
- Keeps information on promotional matters, sales techniques, pricing and marketing policies
- Work closely with supplier that will keep the affect company interest
Supervisor
Solo Ristorante
07.2021 - 11.2023
- Took charge on wine purchase and keeping the purchase cost at optimum
- Collaborate with kitchen team for achieve customer satisfaction
- Handling daily operation challenges
- Driving good customer review
Assistant Manager
Blue Kozina Dempsey Hill Singapore
03.2018 - 03.2020
- Assist and take charged on overall daily restaurant operation
- Manage and monitor on productive, profit and cost management
- Guide new hires onboarding process
- Develop process page for knowledge sharing
- Worked with internal and external shareholders
- Proactive monitor customer service flow and take necessary action based on the alerts
- Prepared daily and monthly reports for management
- Performed table visit to check and maintain customer satisfaction
- Coordinate and follow up on opening and closing outlet
Supervisor
Sofitel Resort and Spa Singapore
05.2016 - 04.2018
- Monitor and manage the labor cost and productive
- Manage and maintain overall profit and cost for high profit balance sheet
- Handle guest needs meets the customer requirement
- Proactively participate in improvement and maintaining daily operation opening and closing outlet
- Take charged on managerial task during assistant manager absent
Supervisor- Assistant Manager
Fullerton Hotel Singapore
03.2011 - 02.2016
- Assist and take charged on overall daily restaurant operation
- Guide new hires onboarding process
- Develop process page for knowledge sharing
- Proactive monitor customer service flow and take necessary action based on the alerts
- Prepared daily and monthly reports for management
- Performed table visit to check and maintain customer satisfaction
- Coordinate and follow up on opening and closing outlet
Supervisor
Evergreen Hotel Penang
11.2009 - 04.2011
- Assist Management Team on the daily outlet operation
- Conduct pre-opening and closing assignment to subordinate
- Work along and maintain good strong Team work with relevant Department in the hotel to achieve company mission and Vision
- Maintain and follow up on guest satisfaction
Assistant Manager
Delifrance Bistro Penang
08.2008 - 11.2009
- Assist and take charged Area Training Manager in managing the IBU outlet
- Responsible for cash handling daily cash flow, pay roll management
- Managing overall daily and weekly reports for submission
- Manage and delegate daily operation with Team Members
Team Leader
Rasa Sentosa Shangrila Singapore
04.2006 - 08.2008
- Collaborate with Outlet management
- Take ownership of the sales transactions and provide daily outlet reports to the accounting department
- Ensure outlet are ready to served guest at all time
- Practice effective communication and interpersonal skills when dealing with internal and external guests
Head Waiter
Eastern & Oriental Hotel
09.2004 - 11.2006
- Assist overall restaurant operation issues and problem solving; provide food and beverage service and products knowledge to the staff, monitoring the schedule operational checklist and ensuring the highest level standard of service is well maintained
Education
Diploma - Hotel and Catering Management
Syuen Collage Ipoh Perak
01.1998
Sijil Pelajaran Malaysia (SPMIV) - undefined
Sekolah Menengah Vocational Ipoh Perak
01.1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Languages
English : Good (Verbal and Written)
Bahasa Malaysia : Good (Verbal and Written)
Tamil : Good (Verbal)
References
- John, Brito, Mr., +6593880094, Blu Kozina, Position: General Manager
- Azad, Sharma, +6581263551, Olivia, Position: Cluster GM
Training
- Coaching Skill
- Food Hygiene Course
- Evergreen Laurel Hotel Penang Malaysia
- Effective Communication Skill
- Shangri-La Rasa Sentosa Singapore
- SFMS (Shangri-la Food Safety Management System)
- Shangri-la Care
- Shangri-la Care2 (Delighting Customer)
- Shangri-la Care3 (Recover to Gain Loyalty)
- Train The Trainer Skill1
- National PC Driving Test-Microsoft Excel2003
- Food And Beverage Safety and Hygiene Policies and Procedures (Attained From Singapore Workforce Development Agency)
- Eastern & Oriental Hotel Penang Malaysia
- Train The Trainer
- Food & Beverage Introduction and Basic Task Training
- Introduction To French Wine
- The Cornell Restaurant Administration Stimulation Exercise (CRASE)
- The Art of Protocol in Hospitality
- Shangri-la Georgetown Penang Malaysia
- Food And Beverage Up Selling Skill
- Penang Mutiara Beach Resort Teluk Bahang Penang Malaysia
- Industrial Training (Room Division, Food and Beverage)
Timeline
Asst Manager
Noa Restaurant
11.2023 - Current
Supervisor
Solo Ristorante
07.2021 - 11.2023
Assistant Manager
Blue Kozina Dempsey Hill Singapore
03.2018 - 03.2020
Supervisor
Sofitel Resort and Spa Singapore
05.2016 - 04.2018
Supervisor- Assistant Manager
Fullerton Hotel Singapore
03.2011 - 02.2016
Supervisor
Evergreen Hotel Penang
11.2009 - 04.2011
Assistant Manager
Delifrance Bistro Penang
08.2008 - 11.2009
Team Leader
Rasa Sentosa Shangrila Singapore
04.2006 - 08.2008
Head Waiter
Eastern & Oriental Hotel
09.2004 - 11.2006
Sijil Pelajaran Malaysia (SPMIV) - undefined
Sekolah Menengah Vocational Ipoh Perak
Diploma - Hotel and Catering Management
Syuen Collage Ipoh Perak
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