Glenn Wong
Summary
Dynamic and detail-oriented professional with a proven track record at being able to adapt and overcome the different industry. Through engagement with different people from all walks of life, it has further develop my interpersonal skills with different ages as well as being expose to the different ways of thinking and problem solving methods. I hope that by giving me an opportunity I will be able to put the skills I have spend crafting into good use and be able to build a reliable, trustworthy and harmonious working relationship.
Overview
8
8
years of professional experience
Work History
Coaching Facilitator
Freelance
08.2019 - 12.2019
- Implemented creative problem-solving techniques during coaching sessions, encouraging students to think critically about complex issues.
- Increased student motivation and engagement through the use of interactive activities and real-world examples.
- Enhanced student performance by implementing personalized coaching strategies tailored to individual learning styles.
- Developed strong rapport with students, leading to increased trust and more effective communication during coaching sessions.
Customer Care Representative
Pure Fitness
03.2019 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
National Serviceman
Singapore Armed Forces
02.2017 - 02.2019
IT Support
Freelance
10.2016 - 12.2016
- Ensured timely resolution of technical issues encountered during implementation phases through close coordination with IT support teams.
- Addressed technical issues promptly by troubleshooting errors or collaborating with IT support staff for resolution.
Intern (Customer and Credit Account Department)
Courts (Singapore) Ltd
03.2016 - 08.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working in credit counselling industry, applying learned concepts directly into relevant work situations.
- Follow up on past customers’ credit records and managed to retrieve 80-90% of the payments that are consider as bad debts.
Senior Fashion Coordinator
TOPMAN
10.2011 - 12.2014
- One of the highest recorded score by mystery shopper from the company.
- Worked on sales floor before, during and after store hours and modeled customer service behaviors for staff.
- Streamlined inventory management processes and reducing excess stock.
Education
Customer Experience Management With Business
Republic Polytechnic
Singapore04-2017
Skills
- Proficient in english and mandarin
- Learning styles adaptation
- Self-reflection
- Team collaboration
- Problem-solving skills
- Critical thinking
- Creative thinking
- Analytical thinking
Additional Information
Community service at Pertapis Children’s Home and International Community School (Volunteer Service for Tsunami victims across the globe) in 2015
Timeline
Coaching Facilitator
Freelance
08.2019 - 12.2019
Customer Care Representative
Pure Fitness
03.2019 - 05.2019
National Serviceman
Singapore Armed Forces
02.2017 - 02.2019
IT Support
Freelance
10.2016 - 12.2016
Intern (Customer and Credit Account Department)
Courts (Singapore) Ltd
03.2016 - 08.2016
Senior Fashion Coordinator
TOPMAN
10.2011 - 12.2014
Customer Experience Management With Business
Republic Polytechnic
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