Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE
Timeline
background-images
GLENDA FOONG LAI CHING

GLENDA FOONG LAI CHING

Singapore

Summary

Experienced manager with a strong track record of overseeing operations at EL AL Israel Airlines as GSA, with 18 years of industry expertise. Proven success in corporate sales, customer service, and event planning over 27 years. Skilled in engaging customers effectively and ensuring all needs are met efficiently.


Last drawn salary at SGD 5400.00 with 21 Days annual and 30 days hospitalization leave benefits.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Manager

Star World Aviation (S) Pte Ltd
01.2007 - Current
  • Company Overview: (General Sales Agent) EL AL Israel Airlines Ltd
  • Marketing of EL AL Israel Airlines to B2B & B2C customers.
  • Itinerary planning & promote Israel as a travel destination.
  • Participation in International trade shows.
  • Collaboration with churches in bringing Israelis vendors to promote events.
  • Handle customer's feedback / complaints and problem solving.
  • Development of relationship with travel trade partners, overseas tour operators, Israel Tourism, Israel Embassy, Jewish Welfare Board and Pastors.
  • Developed and maintained relationships with Corporate Accounts.
  • Prepare and presentation of bi-annual international sales meeting.
  • Sales, Revenue Generation & Receivables.

Branch Manager

Metro Tours Pte Ltd
01.2005 - 12.2006
  • Manage office daily sales.
  • Develop, plan & sales of travel program for client's incentive trip.
  • Site inspections for planning of new travel itinerary.
  • Overseas tour leading for travel groups.
  • Collecting feedback after their trip
  • Involved in Budgeting and formulation of Business Operating Plan.
  • Plan and manage company's advertising curriculum.
  • Coaching of new staff in fulfilling job scope and meeting of sales target

Ticketing Sales Executive

Spring Travel Pte Ltd
01.1999 - 12.2006
  • Handle worldwide hotel & flights' reservations.
  • Handle worldwide hotels' reservations.
  • Visa Application
  • Marketing and develop new customers.

Tour Executive

Metro Tour Pte Ltd
01.1996 - 12.1999
  • Handle worldwide flights' reservations.
  • Sales of Tour packages.
  • Visa Application
  • Handle telephone & Walk-in Sales enquiries.
  • Pricing and itinerary planning

Customer Service Officer

MTV Media Pte Ltd
01.1995 - 12.1996
  • Telemarketing of company's products.
  • Coordination of sales delivery.
  • Handle feedbacks / Complaints & problem solving.

Tour Coordinator

Newsman Travel Pte Ltd
01.1991 - 12.1995
  • Assisting in day to day organization of outbound travel.
  • Responsible of group seats negotiation and allocations with airlines.
  • Sales and planning of tour programs for walk-in customers.

Education

Diploma - Sales & Marketing

Singapore Institute of Marketing
01.1996

GCE 'O' Levels - undefined

Yio Chui Kang Secondary School
01.1988

Skills

  • Skilled in Amadeus applications
  • Dependable performance
  • Effective time management
  • Adaptability under pressure
  • Customer support
  • Proficient in verbal and written communication
  • Responsive to evolving needs
  • Microsoft Office proficiency

Certification

  • WSQ Fundamentals of The Personal Data Protection Act, Acctrain Academy Pte Ltd, 2023
  • WSQ Affiliate Marketing Masterclass, Stevenson Hureca Pte Ltd, 2021
  • WSQ Diploma In Environmental Services, Ascensus Institute Pte Ltd, 2021
  • WSQ Diploma In Retail, Singapore Chinese Chamber Institute of Business, 2021
  • WSQ Diploma In Tourism, Singapore Chinese Chamber Institute of Business, 2020

LANGUAGE

English
Chinese

Timeline

Manager

Star World Aviation (S) Pte Ltd
01.2007 - Current

Branch Manager

Metro Tours Pte Ltd
01.2005 - 12.2006

Ticketing Sales Executive

Spring Travel Pte Ltd
01.1999 - 12.2006

Tour Executive

Metro Tour Pte Ltd
01.1996 - 12.1999

Customer Service Officer

MTV Media Pte Ltd
01.1995 - 12.1996

Tour Coordinator

Newsman Travel Pte Ltd
01.1991 - 12.1995

GCE 'O' Levels - undefined

Yio Chui Kang Secondary School

Diploma - Sales & Marketing

Singapore Institute of Marketing

Similar Profiles

CREATE PROFILE
GLENDA FOONG LAI CHING