Gladys Tan
-
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Live Streaming Co-Host
Reluzzo
12.2024 - 04.2025
- Actively participated in brainstorming sessions, contributing ideas that resulted in memorable and engaging live stream for viewers.
- Supported marketing efforts by creating poster and handling social media account.
- Conducted thorough research on various subjects, ensuring accurate and relevant information was presented during livestreams.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Resolved customer complaints promptly to maintain a positive brand image.
- Informed customers of promotions to increase sales productivity and volume.
- Hosting overseas livestreams (Able to travel with short notice)
Tiktok Seller
Self Employed
05.2024 - 12.2024
- Handling brand marketing content
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Hosting tiktok live
Secretary
Beauty One International
05.2023 - 03.2024
- Plan, organize personal and work travel itinerary, not limited to ticket and hotel bookings, visa processing, booking other transportation and other documentations related to the travel process and handle finance transaction, payment and claims
- Manage Director's schedule, emails and letters
- Organizing internal and external events, conferences, and meetings, including logistical arrangements and material preparation
- Handle personal errands and tasks
- Assist in managing expenses, invoices, and financial documentation, ensuring accuracy and adherence to company policies
- Maintained daily report documents, memos and invoices.
Senior Executive Assistant
Alexandra Hospital
05.2022 - 05.2023
- Provide administrative and operational support to the Nursing Department
- Process and handle finance transaction, payment and claims
- Makes arrangements and co-ordinates meetings or events convened by the Nursing Department
- Collates and updates tracking sheets, budget, and any other clerical support
- Co-ordinate department training (internal/external) courses and provide logistics support for training set up
- Provides administration support for on-boarding nurses (Application access/ IT)
- Maintain training records, KPIs, Policies, and submit training hours to Singapore Nursing Board (SNB)
Financial Consultant
Prudential Assurance Company
08.2019 - 07.2021
- Financial Planning, customizing solution to suit different needs
- Connecting with people through multiple social media platforms
- Dealing with client's claims
- Soliciting new clients through cold calling/ canvassing and road show
Changi Youth Ambassador
Changi Airport Group
04.2018 - 07.2018
- Assisted Duty terminal managers in maintaining smooth airport operation
- Established strong bond and great teamwork when working with 13 other interns during internship
- Demonstrated adaptability by working in various shifts and job scope
Sales Associate
Etude House Singapore
09.2016 - 12.2017
- Portrayed great teamwork when assisting manager with opening/closing of stores
- Demonstrated excellent customer service by assisting in selection of cosmetics/skincare
Sales Associate
Pandora
02.2015 - 07.2016
- Displayed strong teamwork when assisting colleagues in opening/closing of stores
- Demonstrated excellence customer service by providing suggestions to customers
- Achieved excellence customer service and was commended by manager and customer
Sales Associate
Uniqlo
10.2013 - 12.2014
- Demonstrated great interpersonal skills with managers, supervisors and colleagues during the time in Uniqlo
- Assisted supervisors in opening and closing of stores
- Achieved quality work and was commended by supervisors
- Demonstrated good teamwork and cooperation during internship while working with a total of 14 interns and 7 managers
- Show good working attitude at all times
Education
Diploma - Business Process and Systems Engineering
Temasek Polytechnic
Higher Nitec - Mechatronics
Institute of Technical Education College West
GCE N (A) Level / GCE O Level - Chinese
Commonwealth Secondary School
Skills
- Microsoft Word, Excel, Powerpoint
- Calendar Management
- Inventory purchasing
- Expense Tracking
- Travel Arrangements / Itinerary planning
- Photoshop knowledge & Video Editing
- Social Media Marketing
- Time management
- Scheduling
- Content development
- Multitasking Abilities
- Able To Travel Overseas With Short Notice
- Sales and customer service
Awards
- Group leader for engineering open house camp, Temasek Polytechnic, 2014-2019, Demonstrated good teamwork when working in a team with 12 other group leaders and displayed great leadership when guiding e-guides during open house
- Floorball Player, ITE College West, Represented as a team player at ITESC 2015 and came in 3rd, demonstrated good teamwork and strong bond during CCA and school competition
References
Available upon request
Timeline
Live Streaming Co-Host
Reluzzo
12.2024 - 04.2025
Tiktok Seller
Self Employed
05.2024 - 12.2024
Secretary
Beauty One International
05.2023 - 03.2024
Senior Executive Assistant
Alexandra Hospital
05.2022 - 05.2023
Financial Consultant
Prudential Assurance Company
08.2019 - 07.2021
Changi Youth Ambassador
Changi Airport Group
04.2018 - 07.2018
Sales Associate
Etude House Singapore
09.2016 - 12.2017
Sales Associate
Pandora
02.2015 - 07.2016
Sales Associate
Uniqlo
10.2013 - 12.2014
Higher Nitec - Mechatronics
Institute of Technical Education College West
GCE N (A) Level / GCE O Level - Chinese
Commonwealth Secondary School
Diploma - Business Process and Systems Engineering
Temasek Polytechnic
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