GLADYS SEAH

Co-founder of "Three Sisters Haul"

• Co-founded Three Sisters Haul to sell products using various live streaming platforms such as Facebook and Instagram.
• Built our online presence and there are currently more than 3000 members in our Telegram group and 1,500 followers on Instagram.
• Developed schedules for production, worked on pricing models, liaise with vendors to ensure my team has the resources and knowledge to carry out a successful live sale as well as handled logistics, customer service, and accounts.
• Brought my team to Korea in May 2022 for 2 weeks to source products. Built an online store and generated $60,000 in revenue during that period.
• Approached by Gushcloud (Singapore's top influencer marketing agency) and collaborated with them in Korea for 2 weeks in September 2022. Shopee sponsored our trip.
• Generated leads through networking and social media.
• Maintained customer satisfaction with quick and professional handling of product returns.

Co-Founder of "Mushi Mochi"

• Home-based dessert business incorporated in September 2022.
• Featured on 8days.

• Esun International is owned and operated by my parents.
• Contracted to assist the firm was there was a shortage of manpower.
• Managed government projects from procurement to commission.
• Evaluated existing systems and processes to develop improvement plans.
• Lead the team to manage the company’s claim of 2.4 million dollars of Good and Services Tax that is presently withheld by IRAS.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Lead the team to comply with and lift a stop-work order that was imposed by the Ministry of Manpower after 7 weeks.
• Recommended and implemented a yearly performance appraisal for all employees to boost company morale.

• Grew my referral network with professionals such as Lawyers, Accountants and Loan Specialists by attending regular networking events.
• Responsible for developing and managing relationships with High-Net-Worth individuals, Family Offices and Foundations.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Educated clients on various financial matters.
• Performed monthly due diligence and portfolio review to ensure my client's portfolio are in line with the recommended investment strategies.
• Actively listened to client's feedback and handled concerns quickly by escalating major issues to the team.
• Collaborating cross-functionally with our operations and investment team as well as external partners to ensure every client enjoys a seamless experience with the firm.

• Supported and shadowed Senior Advisors during client review meetings and record key information.
• Assisted Senior Advisors with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet the financial goals of clients.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night and weekend to complete tasks.
• Actively listened to clients, handled concerns quickly, and escalated major issues to Senior Advisors.
• Exceeded goals through effective task prioritization and great work ethic.

• Administered, processed, and overlook all Credit and Debit claims using SAP Software Solutions.
• Coordinated all National Technical Training Programs across Australia & New Zealand.
• Maintained good relationships with all Technical Service Dealers across Australia.
• Facilitated the handling of all returned and replacement products.
• Cooperated with the warehouse and logistics department across Australia to ensure smooth logistic handling.
• Data Collection and management.
• Prepared and submitted monthly reports.
• Provided General Administration to the department.

• Supported Human Resource operations for Expatriate Employees.
• Ensured smooth transition of expatriates’ job function from home country to Singapore.
• Coordinated housing and transportation arrangements for expatriates.
• Involved in claims requisition, and other monetary claims for expatriates.
• Supported Human Resource operations for Senior Management.
• Involved in transportation arrangements and monetary claims.

• GPA 6.17 / 7
• Awarded Griffith Award for Academic Excellence (top 5 per cent).

• GPA 3.5 / 4 (Distinction)