Overview
Work History
Education
Skills
Timeline
Generic
Gladys Eng

Gladys Eng

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Lulu Tabitha
09.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Caller Representative

DBS Bank
01.2023 - 03.2023
  • Managed customer complaints professionally, working towards satisfactory resolutions while adhering to company policies.

It was a three months work from home contract

Food Server

Kai Garden
01.2019 - 02.2022
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.

Front Office Intern

Mercure Hotel
04.2021 - 09.2021
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Organized concierge services for guests, resulting in enhanced customer experiences during their stay.
  • Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.

Education

No Degree - Financial Technology

Republic Polytechnic
Singapore
04.2025

No Degree - Hospitality

ITE West
Singapore, Null, Singapore
01.2022

Skills

  • Customer Service
  • Customer Assistance
  • Teamwork and Collaboration
  • Fluent in English and Chinese
  • Computer skills set

Timeline

Retail Sales Associate

Lulu Tabitha
09.2023 - Current

Caller Representative

DBS Bank
01.2023 - 03.2023

Front Office Intern

Mercure Hotel
04.2021 - 09.2021

Food Server

Kai Garden
01.2019 - 02.2022

No Degree - Financial Technology

Republic Polytechnic

No Degree - Hospitality

ITE West
Gladys Eng