Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gizher Viray

Gizher Viray

Summary

Hospitality professional with proven ability to create welcoming and efficient dining atmosphere. Known for effective multitasking and maintaining high standard of guest service. Valued team player who adapts to changing needs and supports colleagues to achieve outstanding results. Skilled in conflict resolution and customer relationship management.

Overview

10
10
years of professional experience

Work History

Senior Hostess

Shun Tak Real Estate (Singapore) Pte. Ltd.
09.2023 - Current
  • Managed guest seating arrangements to optimize flow and enhance dining experience.
  • Trained and mentored junior host staff on operational procedures and customer service excellence.
  • Coordinated with kitchen and waitstaff to ensure timely service delivery during peak hours.
  • Developed and maintained relationships with regular guests to foster loyalty and satisfaction.
  • Provided excellent customer service, ensuring a positive dining experience for all patrons.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Processed customer orders accurately using POS system, minimizing errors.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Support management with administrative tasks as needed such as sending daily and monthly sales report.
  • Oversaw reservation management system, ensuring accuracy in bookings and guest preferences.
  • Handled high-pressure situations with grace and professionalism, maintaining composure during unexpected challenges or issues that arose within the dining room.
  • Assisted servers during peak hours to maintain smooth operations and prevent delays in service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Account Specialist

Amicassa Process Solutions
07.2021 - 08.2023
  • Managed client accounts, ensuring accurate processing of orders and timely resolutions of inquiries.
  • Developed and maintained strong relationships with clients to enhance customer satisfaction and retention.
  • Coordinated communication between clients and internal teams to streamline workflows and improve service delivery.
  • Implemented process improvements that increased efficiency in account management operations.

Senior Supervisor

Plentyfull Pte. Ltd.
04.2018 - 03.2020
  • Supervised daily operations to ensure adherence to quality standards and safety protocols.
  • Developed training programs to enhance team performance and operational efficiency.
  • Setting goals for performance and deadlines in ways that comply with company's plans and vision.
  • Events like in Formula 1 (F1) Singapore and Chanel Lau Pau Sat, I made sure that all the items needed for the operation to run smoothly are listed down and checked before we transfer to the event area; the same goes with the teardown after the event.
  • coordinating with the head chef for possible foods or ingredients that are requested to be replaced in case there are VVIP guests that are allergic to the specific ingredient.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Supevisor

Golden Pillars (S) Pte. Ltd.
05.2015 - 03.2018
  • Supervised daily operations to ensure compliance with safety regulations and quality standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime.
  • Coordinated inventory management, ensuring optimal stock levels and accurate record-keeping.
  • Coordinated front-of-house activities, enhancing communication between kitchen and service staff.
  • Led team meetings to review performance goals and address challenges in service delivery.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Maintained accurate records of sales, labor and other costs.

Education

GED -

Technological University of The Philippines
Philippines
04-2013

High School Diploma -

Araullo High School
Philippines
03-2007

No Degree -

Lakandula Elementary School
Mania, Philippines

Skills

  • Exceptional communication

  • Guest relations

  • Task delegation

  • Reservation management

  • Table assignment

  • Customer service

  • Strong leadership

  • Menu memorization

  • Service prioritization

  • Teamwork

  • Multitasking

  • Reliability

Timeline

Senior Hostess

Shun Tak Real Estate (Singapore) Pte. Ltd.
09.2023 - Current

Account Specialist

Amicassa Process Solutions
07.2021 - 08.2023

Senior Supervisor

Plentyfull Pte. Ltd.
04.2018 - 03.2020

Supevisor

Golden Pillars (S) Pte. Ltd.
05.2015 - 03.2018

GED -

Technological University of The Philippines

High School Diploma -

Araullo High School

No Degree -

Lakandula Elementary School

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Gizher Viray