Giselle Lee
GSOC Centre Of Excellence | Converged Risk Intelligence APAC (Interim)
Singapore
Overview
5
5
years of professional experience
4
4
Languages
Work History
GSOC Centre of Excellence & Risk Intel Analyst
Bytedance
10.2025 - Current
- Led operating model uplift across three regional GSOCs, standardizing core functions and SLA governance for fatal-risk scenarios, strengthening crisis readiness and organizational credibility.
- Built a tactical intelligence maturity model and QA framework to measure operator performance, diagnose process, achieving >90% SLA.
- Serve as APAC regional lead for geopolitical intelligence, delivering 35+ forward-looking assessments in four months to support CMT, anticipating how online risk signals translated into physical disruption across 12+ APAC offices and staff safety.
- Provide intelligence-led advisory to 50+ stakeholders across APAC, shaping pre-incident risk ratings and security posture in collaboration with GSOC, Public Policy, and Trust & Safety teams; lead development of strategic foresight products (e.g., Global Risk Outlook) to guide leadership decision-making
Travel Security Risk Manager APAC (Secondment at Google)
International SOS
06.2025 - 10.2025
- Supported 40 high-risk travel cases per quarter, delivering verbal security briefings, coordinating secure ground transport, and arranging Close Protection Officers (CPOs) for Googlers in elevated-risk locations across APAC.
- Provided 10 monthly real-time travel security assessments, including updates on civil unrest, geopolitical instability, and natural disasters, enabling informed decision-making and policy adherence for Googlers and leadership.
- Authored comprehensive monthly and weekly security reports for upper management, communicating key regional developments and strategic security insights.
Senior Security Specialist Assistance, Asia
International SOS
04.2022 - 05.2025
- Delivered real-time security advisory for 40+ high-risk travel cases per month across APAC, including secure transport arrangements and elevated-threat environments.
- Acted as North Asia lead during high-impact events (e.g., South Korea curfew; Myanmar earthquake), coordinating with operation and medical teams to triage 200+ client cases within 24 hours and deliver executive briefings.
- Served as duty supervisor, providing real-time guidance to junior specialists and managing complex, sensitive cases involving senior executives.
- Conducted on-the-ground field risk assessments (e.g., Sri Lanka's election) and coordinated with 20+ vetted security vendors to validate mitigation measures and strengthen client security posture.
Community Operation Specialist
TDXC SINGAPORE
06.2021 - 03.2022
- Reviewed user-generated content across Facebook and Instagram (video, image, text) for Meta’s Greater China market, ensuring compliance with Community Guidelines; maintained 45 tickets/min with 90% accuracy.
Education
Master of Science - International Political Economy
Nanyang Technological University
Singapore06-2021
Bachelor of Science - Government & Public Administration
The Chinese University of Hong Kong
Hong Kong07-2018
Certificate in Crisis Management -
CPD Certification Service
Singapore02.2025
Certificate in ESG Investing -
CFA Institute
Singapore08.2024
Timeline
GSOC Centre of Excellence & Risk Intel Analyst
Bytedance
10.2025 - Current
Travel Security Risk Manager APAC (Secondment at Google)
International SOS
06.2025 - 10.2025
Senior Security Specialist Assistance, Asia
International SOS
04.2022 - 05.2025
Community Operation Specialist
TDXC SINGAPORE
06.2021 - 03.2022
Master of Science - International Political Economy
Nanyang Technological University
Bachelor of Science - Government & Public Administration
The Chinese University of Hong Kong
Certificate in Crisis Management -
CPD Certification Service
Certificate in ESG Investing -
CFA Institute