Giselle Chong Pei Ying
Seremban
Summary
Talented Senior Associate proficient in project planning, scheduling and oversight. Expert in customer relations. Successful Key Account Manager with over 8 years of experience working in sales and account management. Enthusiastic and outgoing sales professional who enjoys working with people and providing insightful and honest product information to interested consumers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate
Lazada
04.2023 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Served as liaison, facilitating communication between management and associates.
- Building strong relationships with the sellers to understand their needs and ensure their success with Marketing Solutions
- Managing project to ensure timelines are met.
- Serving as the main point of contact throughout onboarding and also liaison between clients and the rest of the team
- Working with sellers to build their Marketing Solutions campaigns into highly performing campaigns based on the objective of the sellers
- Empowering sellers to connect their goals and challenges with Marketing Solutions
- Leading online webinars, consultations, and one-on-one demos to educate customers on the features of Marketing Solutions
- Building, owning and executing seller success and onboarding plans
- Navigating seller organizations to uncover additional product applications & opportunities for partnership
- Spearheading internal cross-functional improvement projects
- Representing the voice of the seller and influence product development roadmap
- Partnering with Operations & Product teams on upsell, cross-sell and expansion opportunities
Associate
Lazada
11.2021 - 04.2023
- Building strong relationships with the sellers to understand their needs and ensure their success with Marketing Solutions
- Managing project to ensure timelines are met
- Serving as the main point of contact throughout onboarding and also liaison between clients and the rest of the team
- Working with sellers to build their Marketing Solutions campaigns into highly performing campaigns based on the objective of the sellers
- Empowering sellers to connect their goals and challenges with Marketing Solutions
- Leading online webinars, consultations, and one-on-one demos to educate customers on the features of Marketing Solutions
- Building, owning and executing seller success and onboarding plans
- Navigating seller organizations to uncover additional product applications & opportunities for partnership
- Spearheading internal cross-functional improvement projects
- Representing the voice of the seller and influence product development roadmap
- Partnering with Operations & Product teams on upsell, cross-sell and expansion opportunities
Account Consultant
PropertyGuru Malaysia
06.2018 - 10.2021
- Acquired in depth knowledge of the products offering identifying sales opportunities and upsell to existing clients from telesales led activities, efficiently and effectively handle minimum set positive outbound call per day, support inbound customer services and sales enquiries, maintain records of contacts, accounts, and orders, contribute to team efforts by accomplishing related results as needed.
Marketing Intern
PropertyGuru Malaysia
12.2017 - 04.2018
- Generates leads for telesales, business development managers, renewal team to up-sell packages, prepare monthly agent's newsletters, handling inventory stocks of premium gift for agents, liaised with vendor regarding in-house events preparations, and prepare marketing collateral used to support sales teams and marketing presentations.
Education
BBA - Marketing
Nilai University
Nilai, Negeri Sembilan04.2018
Skills
- Time Management
- Project Management
- Problem solving
- Microsoft Office
- Good communication
Certification
05/2016 - 08/2018, Bachelor of Business Administration in Marketing with First Class Honours
Accomplishments
05/2018 - 11/2018, Stereo Night Vol.1 Organizing Chairperson, A dance showcase event presenting the many dance crews from universities around Malaysia.
Languages
English
Malay
Mandarin
Cantonese
Hobbies and Interests
- Dancing
- Reading
- Travelling
- Singing
Timeline
Senior Associate
Lazada
04.2023 - Current
Associate
Lazada
11.2021 - 04.2023
Account Consultant
PropertyGuru Malaysia
06.2018 - 10.2021
Marketing Intern
PropertyGuru Malaysia
12.2017 - 04.2018
BBA - Marketing
Nilai University
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