Summary
Overview
Work History
Education
Accomplishments
Additional Information
Skills
Timeline
Generic

Giridaran Venkatrayan

Infrastructure Tools Specialist

Summary

Ambitious professional committed to achieving significant career growth through continuous learning and adaptability in a dynamic environment. Currently focused on developing, enhancing, and maintaining Infrastructure Tools to ensure optimal performance and innovation. A proactive approach to challenges fosters a competitive edge in an ever-evolving landscape. Eager to leverage skills and experience to contribute effectively to organizational success while embracing new opportunities for growth.

Overview

10
10
years of professional experience

Work History

Assistant Principle Engineer

ST Engineering
01.2023 - Current
  • Designed, deployed, and maintained enterprise-grade SCCM, SCOM, and Tenable infrastructures, ensuring high availability, scalability, and adherence to security best practices.
  • Led patch management and software deployment strategies using SCCM, including operating system deployment (OSD), application packaging, and automated compliance baselines.
  • Successfully planned and executed the upgrade of systems from Windows 10 to Windows 11, ensuring compatibility, data integrity, and minimal user disruption.
  • Configured and tuned SCOM management packs and alerting systems for proactive infrastructure monitoring, reducing alert noise by 40%, and improving incident response times.
  • Managed full lifecycle vulnerability scanning via Tenable including scan policy optimization and asset tagging.
  • Developed automated scripts and custom configurations (PowerShell, WMI, SCCM Task Sequences) to streamline endpoint management, patch deployments, and health checks.
  • Built detailed dashboards and reports using SSRS and native toolsets for compliance, patch status, vulnerability posture, and asset inventory.
  • Implemented security compliance frameworks and controls, aligning with NIST, CIS, and internal audit requirements through configuration management and continuous scanning.
  • Integrated SCCM, SCOM, and Tenable with ServiceNow and SIEM tools, enabling automated incident creation, workflow improvements, and enhanced visibility across security and operations teams.
  • Acted as an SME-level escalation point for tool-related issues, providing root cause analysis and permanent resolution for performance, scan failures, and deployment errors.
  • Documented system architectures, SOPs, and operational workflows, while mentoring junior engineers and cross-functional teams on tool capabilities and best practices.

Senior Tools System Engineer

SingTel
01.2020 - 01.2023
  • Designed and implemented enterprise-level SCOM environments, including management server setup, management pack customization, agent deployment, and cross-domain monitoring using gateway servers and certificates.
  • Developed custom rules, monitors, and management packs to meet complex monitoring requirements for applications, services, and system performance metrics.
  • Led SCCM administration tasks, including OS image deployments (Windows 10), driver updates, task sequence management, and the setup of distribution points for enterprise-wide imaging.
  • Performed monthly patch management operations using SCCM, executing full patch cycles (Test, Pilot, Production), and achieving compliance by troubleshooting enforcement state and content distribution issues.
  • Managed application and package deployments via SCCM, ensuring environment-wide compliance, and resolving SCCM client issues to maintain endpoint health.
  • Generated and customized reports using SCCM and SCOM reporting components, covering hardware/software inventory, patch compliance, deployment status, and infrastructure health.
  • Implemented and administered Orchestrator and Service Manager, automating routine tasks through Runbooks (e.g., user account provisioning), and integrating with SCOM to convert alerts into actionable incidents.
  • Managed ITSM workflows in Service Manager, including incident, change, and service request lifecycles, with role-based access control, and email notifications based on workflow changes.
  • Prepared critical documentation such as design/configuration docs, UAT plans, best practices, and KT materials, ensuring knowledge transfer, and operational consistency.
  • Acted as an SME for infrastructure tool support, handling end-to-end support, escalations, and liaising with business analysts for requirement gathering, updates, and workload estimation.

Project Engineer

Wipro Technology
12.2015 - 01.2023
  • Led the SCOM 2016 upgrade and managed a large-scale monitoring environment, supporting over 25,000 servers and devices across six environmental zones, with multiple management groups.
  • Implemented and configured both Microsoft and third-party management packs (Active Directory, SQL, SCCM, Citrix, HP, Hitachi, etc.) to ensure end-to-end infrastructure visibility.
  • Deployed dashboarding and reporting solutions using Squared Up and Axibase tools for real-time performance monitoring, capacity planning, and executive reporting.
  • Integrated SCOM with SCVMM, ESX, Citrix, and other core platforms, enabling unified monitoring and proactive alerting across hybrid infrastructure.
  • Managed the full lifecycle of the SCOM infrastructure, including prerequisite installations (.NET, IIS), management servers, gateway servers, agent deployment, and certificate configuration for cross-domain monitoring.
  • Followed ITIL-based processes for Incident, Problem, and Change Management via Service Manager, including runbook automation for operational efficiency.
  • Performed regular compliance checks by identifying and removing non-AD servers from monitoring to optimize system performance, and maintain audit readiness.
  • Conducted root cause analysis (RCA), GSTD investigations, and authored Knowledge Base articles, ensuring rapid resolution of issues and organizational learning.
  • Executed annual disaster recovery planning for the entire SCOM platform, including backup strategies, failover testing, and post-DR validation.
  • Handled recurring infrastructure tasks, such as yearly service account password rotations, certificate renewals, and access provisioning across global teams.
  • Utilized PowerShell and SQL scripting for automation, monitoring customization, and advanced troubleshooting across SCOM, and integrated systems.
  • Managed project lifecycles and technical staffing, from requirements analysis and architectural planning to candidate interviews, and project delivery.

Education

Bachelor of Technology - Mechanical Engineering

Pondicherry University
Puducherry, India
01.2015

Accomplishments

  • "Inspirational Performer" – Nestlé (3 Consecutive Years): Recognized with cash rewards by the client for consistent excellence and outstanding performance on the Nestlé account.
  • "Your Voice in Action" – Wipro (4-time Awardee): Honored multiple times by Wipro leadership for demonstrating initiative, innovation, and positive impact.
  • Employee of the Month – Singtel: Awarded for successfully delivering the Service Manager application project ahead of schedule, exceeding client expectations.
  • Honor Roll – ST Engineering: Commended for executing a seamless Windows 10 to Windows 11 upgrade, maintaining system stability and environmental integrity throughout the transition.

Additional Information

Date of Birth: 19-01-1994

Marital Status: Single

Current Location: Singapore

Languages: English (R,W,S)., Tamil (R,W,S)., Telugu (S)

Nationality: Indian

Pass Type: Employment Pass

Skills

SCCM

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Timeline

Assistant Principle Engineer

ST Engineering
01.2023 - Current

Senior Tools System Engineer

SingTel
01.2020 - 01.2023

Project Engineer

Wipro Technology
12.2015 - 01.2023

Bachelor of Technology - Mechanical Engineering

Pondicherry University

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Giridaran VenkatrayanInfrastructure Tools Specialist