Gio Russel Sibug

• Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
• Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
• Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
• Developed strong relationships with clients by consistently providing exceptional service and technical expertise.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Developed rapport with customers through active listening skills, creating an open environment where issues could be discussed freely without judgment or frustration from either party involved.
• Exceeded performance targets by consistently handling a high volume of calls with accuracy and professionalism.
• Effectively diffused customer complaints, turning potentially negative experiences into opportunities for positive outcomes and continued business relationships.

• Actively sought opportunities to cross-sell additional services, including travel insurance, car rentals, or excursions, resulting in increased revenue generation.
• Contributed to the growth of agency business by identifying new markets and implementing targeted marketing campaigns.
• Streamlined internal processes to improve efficiency and reduce errors in bookings, ticketing, and invoicing.
• Developed customized travel packages for clients, ensuring memorable experiences and positive feedback.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Undergo practical training as part of a structured cadetship program

Learned about the engine room operations, safety procedures, and emergency protocols.

Assist in the operation and maintenance of main and auxiliary engines, boilers, and other machinery

Assist in troubleshooting and repairing mechanical electrical issues

Participate in cleaning and upkeep of engine room equipment and tools

Follow safety guidelines and procedures to prevent accidents and hazards

Greet the customers warmly and take their orders accurately.

Answer customer inquiries and provide recommendations if needed.

Handle complains professionally and escalate issues to supervisors when necessary.

Prepare food and beverages according to the company Standards.

Process customer payment using cash and registers.

Maintain cleanliness of dining areas, kitchen and workstation