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Gino Kwok
Assistant Sales Manager
Summary
Assistant Sales Manager with demonstrated record of success with exceptional relationship-building skills, persuasive communication style and motivational approach. Highly experienced with chemicals market and proven talent in learning new products, services and processes quickly. Service-oriented Sales Manager with more than 5 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Sales Manager
Utsu Singapore Pte Ltd
01.2019 - 08.2020
- Developed team communications and information for meetings with both suppliers and Customers
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Received and processed stock into inventory management system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated suppliers to maintain cost controls and improve operations.
- Develop new accounts globally mainly Asia in Semiconductor Industrial, Frontend process in CMP.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Sales amount FY2019: Revenue USD7.8million
- Sales amount FT2020: Revenue USD11million projected.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Sales Executive
CEN Tech Pte Ltd
02.2015 - 12.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Develop new products with customers for business opportunities.
- Evaluated costs against expected market price and set structures to achieve profit targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Yearly sales revenue increase min 40%.
- Negotiated sales deals between customers and supplier, resulting in mutually beneficial agreements and cultivated relationships.
- Reported sales data to upper management for review.
- Trained clients on product features and updates to secure buy-in.
- Negotiated contracts and sales terms with new and existing clients.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Laboratory Analyst
Evonik Methionine Singapore
01.2014 - 06.2015
- Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Cleaned and removed biohazard waste and inventory within laboratory to comply with health and safety regulations.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Carried out day-to-day duties accurately and efficiently.
- Updating document in accordance to ISO and SOP revision.
Laboratory Technician
SGS Testing & Control Services
01.2012 - 12.2013
- Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
- Conducted analytical tests on in-coming raw materials prior to use in process.
- Prepared and assured accuracy of standards and reagents needed for analyses.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Calibrated and maintained instruments to keep equipment fully operational.
- Provide Witnessing testing method in customer lab.
Process Technician
Sumitomo Chemicals Singapore Pte Ltd
12.2009 - 12.2011
- Kept equipment running efficiently through calibration knowledge and basic repair skills.
- Collected samples at designated intervals and performed testing procedures.
- Prepared and properly handled hazardous materials and mixtures.
- Monitored temperature, pressure and flow of each piece of equipment.
- Added raw materials, monomers, inhibitors, reactants, biocides and surfactants to produce MMA.
- Collaborated with technical and supervisory personnel to report or resolve conditions affecting safety, efficiency and product quality.
- Used panel boards, control boards and semi-automatic equipment to control or operate chemical processes and systems of machines.
- Participated in team-building activities to enhance working relationships.
Process Technician
Shell Chemical Seraya
10.2008 - 10.2009
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Performed preventive maintenance on equipment during scheduled downtime.
- Attended training seminars and met with vendors to understand new equipment and train other employees.
- Administered processes, resolved issues and recommended improvements for all structure methods.
- Collected samples at designated intervals and performed testing procedures.
- Kept equipment running efficiently through calibration knowledge and basic repair skills.
Process Technician
Sumitomo Chemicals Singapore Pte Ltd
03.2007 - 09.2008
- Kept equipment running efficiently through calibration knowledge and basic repair skills.
- Collected samples at designated intervals and performed testing procedures.
- Prepared and properly handled hazardous materials and mixtures.
- Monitored temperature, pressure and flow of each piece of equipment.
- Added raw materials, monomers, inhibitors, reactants, biocides and surfactants to produce MMA.
- Collaborated with technical and supervisory personnel to report or resolve conditions affecting safety, efficiency and product quality.
- Used panel boards, control boards and semi-automatic equipment to control or operate chemical processes and systems of machines.
- Participated in team-building activities to enhance working relationships.
Education
Some College (No Degree) - Chemical Process Technology
Bukit Batok ITE
Singapore 03.2005 - 03.2007
Some College (No Degree) - Logistics &Supply Chain Management
PSB Academy
Singapore 05.2010 - 03.2011
Skills
Sales strategy development
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Sales Manager
Utsu Singapore Pte Ltd
01.2019 - 08.2020
Sales Executive
CEN Tech Pte Ltd
02.2015 - 12.2018
Laboratory Analyst
Evonik Methionine Singapore
01.2014 - 06.2015
Laboratory Technician
SGS Testing & Control Services
01.2012 - 12.2013
Some College (No Degree) - Logistics &Supply Chain Management
PSB Academy
05.2010 - 03.2011
Process Technician
Sumitomo Chemicals Singapore Pte Ltd
12.2009 - 12.2011
Process Technician
Shell Chemical Seraya
10.2008 - 10.2009
Process Technician
Sumitomo Chemicals Singapore Pte Ltd
03.2007 - 09.2008
Some College (No Degree) - Chemical Process Technology
Bukit Batok ITE
03.2005 - 03.2007
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