Ginnee Gan

· Supervised and trained a team of logistics coordinators, ensuring efficient handling of shipments, on-time deliveries, and excellent customer services.

· Collaborated with clients to understand their unique shipping requirement and provided tailored solutions to meet their needs

· Implemented automated tracking system, enhancing visibility cargo movements for both client and internal teams

· Manage customer purchase orders and backorders.

· Developing continuous relationship with customer and review customer feedbacks.

· Reverse logistics.

· Chemical logistics

· DG declaration for container & Flat Rack container (dry & liquid cargo handling)

· Permit declaration (Outbound and Inbound for shipment via Air & Sea and Transhipment)

· Understanding of HS code and controlled item.

· Bonded cargo operation. -Order picking from warehouse.

· Quoting of customer rates for LCL and FCL for export, import shipments & cross trade.

· Arrange shipment for Special equipment LCL and FCL import & export shipment.

· Arrange the local delivery for customer.

· Arrange Malaysia trucking shipment.

· Apply COO (EG# Form D, Form E, ordinary COO) –

· Do inventory report & demurrage report to customer.

· Arrange endorse document from SICC, MFA,Embassy, Lawyer for document (Commercial invoice, COO and Health certificate).

· Knowledge for do HBL, MBL& split BL, ISF, 10+2 & manifest.

· Provide Logistics and customer service support.

· Responsible in coordinating with the Sales Team and Project team that orders are error free in terms of specification and lead time commitment to client.

· Responsible in making sure that all documents are complete, signed quotation and Purchase order from the sales team before processing the order.

· Preparing of quotation for lighting accessories, Storage charge and service job.

· Raise purchase order and make sure product detail & pick up date can meet lead time commitment to client.

· Coordinate and Liaise with our own Factory both Batam and H&M Factory in Shenzhen and New Zealand.

· all the partner suppliers regarding order confirmation, sample requests and updated price list.

· Work closely with the Operations Manager & Project Manager in Singapore to coordinate delivery schedule.

· Work closely with the Project in order entry if and when the Project Manager is not in the office.

· Handle oversea project with client and partner for logistics arrangement, delivery and installation.

· Manage customer purchase orders, backorders and replacement order.

· Developing continuous relationship with supplier, forwarder agent and warehousing.

· Prepare logistics freight cost for FCL,LCL and Airfreight for Import, Export and cross trade project.

· Negotiation freight cost with forwarder agent and courier service to get best rate

· Submit freight pricing comprising report to H&M Procurement Manager.

· Monitor warehousing goods in and out, inventory report and mock up report

· Liaise with warehouse on the receiving/transferring/export of items & packing information.

· Control inventory stock and warehouse operation.

· Prepare stocktake supporting document and do stock count.

· Provide supporting document for auditor for audit purpose.

· Prepare Commercial Invoice/Packing List for shipment arrangement.

· Verification and posting of forwarder invoices, Supplier invoices, Courier invoices, Rental & HP bill invoices.

· Planning for daily operation schedule. (Coordination between warehouse personnel, customers).

· Arranging collection of cargoes with customers and transporter.

· Liaising with overseas agents for arrangement and negotiation of incentives for export shipments. )

· Updating SAP system for selective customers

· Preparing of documents and billings for FCL container.

· Declaring of dangerous cargoes with shipping lines.

· Assisting customer to check the requirements are met according to the letter of credit for export the cargoes.

· Requisition of cheque for payment to shipping lines, customers and transporters.

· Do billing.

· Negotiation of rates with shipping lines.

· Doing promotional flyers.

· Declaring blanket permits.

· Telemarketing.

· Assisting customers on cargoes damage.

· Handling agent’s route order.

· Checking door to door rates with agents.

· Checking cargoes status with overseas agents.

Handle nomination shipment (Exwork, FOB, FCA,DDP and etc

· Answer inbound calls and respond to customer’s emails

· Handle reservation such as hotel rooms, attraction ticketing etc.

· Management and resolve customer complaints

· Sell Resort membership, F&B promotion, attraction ticketing etc

· Identify and escalate issues to supervisors

· Provide product and service information to customers

· Research required information using available resources

· Research, identify, and resolve customer complaints using applicable software

· Process orders, forms, and application

· Route calls to appropriate resources

· Document all call information according to standard operating procedures

· Recognize, document, and alert the management team of trends in customer calls

· Follow up customer calls where necessary

· Upsell products and services

· Complete call logs and reports

· Other duties as assigned