Gina Zhu
Singapore
Summary
Proven achiever with a track record of operational excellence and team collaboration. Mastered project management and negotiation, driving cost reductions and enhancing global event experiences. Excelled in cross-functional teamwork, leveraging technology and problem-solving skills to exceed stakeholders' expectations and improve service processes and efficiency.
Overview
22
22
years of professional experience
Work History
AVP - Ops & Experiences
Peak XV Partners
12.2024 - 06.2025
- Cultivated and strengthened lasting internal stakeholders and vendors relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain the highest service excellence in executing all events - pre, actual and post.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Developed and implemented playbooks and templates customized to events and company culture.
- Organized and executed global events with success - Founders events, Hackathon (India, Singapore, US), LP related (US), Internal events (London)
Ops & Experiences Manager
Peak XV Partners
11.2022 - 12.2024
- Developed cross cultural communication skills
- Offline and virtual event experience ideation, logistics coordination, expenses control/budget planning and exposure to various Saas tools - Calendly, Notion, Canva, Airtable etc.
- Developed detailed event plans based on broad guidance and direction.
- Coordinated with Finance department to upgrade technology infrastructure, enhancing operational efficiency in expenses tracking and vendor payment.
- Negotiated favorable terms with vendors, cutting operational costs while maintaining quality of experience for all global events. (Abu Dhabi, Dubai, Jakarta, Bali, New Delhi, Bangalore, Mumbai, San Francisco, New York, Chicago, Boston, London, Bangkok)
Executive Assistant/Ops & Experiences Executive
Sequoia Capital
03.2018 - 11.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Expert (Retail Store)
Apple Inc.
04.2017 - 02.2018
- Create memorable experiences that showcase the benefits of Apple products in the first retail store in Singapore.
- Drive sales, create owners, build brand loyalty, serves a performance and customer experience leader.
- Mentoring skills developed through on the Job training and supporting the team members on the floor.
- Team building skills acquired through engaging the team members through volunteering/social events
- Worked effectively in fast-paced environments. Adaptable and proficient in learning new concepts quickly and efficiently.
Medical Sales Representative
Eisai (Singapore)
09.2016 - 04.2017
- Built the trust and rapport with health care professionals through good product knowledge and willingness to go the extra mile.
- Coordinate doctors' seminars and luncheons to raise awareness of our products
- Work closely with marketing head to brainstorm innovative ideas and execution of periodic blitz to remind doctors of our key products
- Exceeding expectations to be the top salesperson for the quarter within 6 months in the company
Service Manager
Taster Foods (Din Tai Fung)
01.2014 - 06.2016
- Promoted from Leading Service Ambassador - Assistant Service Manager - Manager within 3 years.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Conducted assessment of Central Kitchen tours and Service Ambassador training programs.
- Lead and coordinated on various recruitment activities with HR locally and overseas.
- Developed and successful implementation of feedback tracking system for 18 outlets to ensure all feedback are duly recorded and for future training purposes.
Executive Secretary
TeleDirect
11.2012 - 04.2013
- Organized and updated schedule for Country director and CEO and coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated events for recreation club and worked on ad hoc projects.
Cabin Crew
Singapore Airlines/Japan Airlines
09.2003 - 11.2012
- Delivered outstanding in-flight services efficiently and ensuring safety and professionalism.
- Developed excellent relations with fellow colleagues and passengers
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Responsible for making in-flight Chinese Announcement (JAL)
- Been certified to be competent in speaking basic onboard Japanese (JAL)
Education
Bachelor of Science -
Singapore University of Social Sciences
Skills
- Optimistic mindset
- Cross-functional collaboration
- Operations Management
- Negotiation Time Management
- Cross-Functional Teamwork
- Proficient in MS Office
- Documentation And Reporting
- Problem-Solving
- Project execution management
Timeline
AVP - Ops & Experiences
Peak XV Partners
12.2024 - 06.2025
Ops & Experiences Manager
Peak XV Partners
11.2022 - 12.2024
Executive Assistant/Ops & Experiences Executive
Sequoia Capital
03.2018 - 11.2022
Expert (Retail Store)
Apple Inc.
04.2017 - 02.2018
Medical Sales Representative
Eisai (Singapore)
09.2016 - 04.2017
Service Manager
Taster Foods (Din Tai Fung)
01.2014 - 06.2016
Executive Secretary
TeleDirect
11.2012 - 04.2013
Cabin Crew
Singapore Airlines/Japan Airlines
09.2003 - 11.2012
Bachelor of Science -
Singapore University of Social Sciences
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