Gina Zhu
Ops & Experiences Manager
Summary
Proven achiever with a track record of operational excellence and team collaboration. Mastered project management and negotiation, driving cost reductions and enhancing event experiences. Excelled in cross-functional teamwork, leveraging technology and problem-solving skills to exceed sales targets and improve service processes and efficiency.
Overview
21
21
years of professional experience
Work History
Ops & Experiences Manager
Peak XV Partners Pte Ltd
01.2023 - Current
- Developed cross cultural communication skills, offline and virtual event experience ideation, logistics coordination, expenses control/budget planning and exposure to various Saas tools - Calendly, Notion, Canva, Airtable etc.
- Developed detailed event plans based on broad guidance and direction.
- Coordinated with Finance department to upgrade technology infrastructure, enhancing operational efficiency in expenses tracking and vendor payment.
- Negotiated favorable terms with vendors, cutting operational costs while maintaining quality of experience for all events.
Executive Assistant
Sequoia Capital (India) Singapore Pte Ltd
03.2018 - 12.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Fostered positive work environment, organizing team-building activities and events.
Expert (Retail Store)
Apple Inc
04.2017 - 02.2018
- Create memorable experiences that showcase the benefits of Apple products in the first retail store in Singapore.
- Drive sales, create owners, build brand loyalty, serves a performance and customer experience leader.
- Mentoring skills developed through on the Job training and supporting the team members on the floor.
- Team building skills acquired through engaging the team members through volunteering/social events
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Medical Sales Representative
Eisai (Singapore) Pte Ltd
09.2016 - 04.2017
- Built the trust and rapport with health care professionals through good product knowledge and willingness to go the extra mile.
- Coordinate doctors’ seminars and luncheons to raise awareness of our products
- Work closely with marketing head to brainstorm innovative ideas and execution of periodic blitz to remind doctors of our key products
- Exceeding expectations to be the top salesperson for the quarter within 6 months in the company
Service Manager
Taster Foods (Din Tai Fung)
01.2014 - 06.2016
- Promoted from Leading Service Ambassador - Assistant Service Manager - Manager within 3 years.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Conducted assessment of Central Kitchen tours and Service Ambassador training programs.
- Lead and coordinated on various recruitment activities with HR locally and overseas.
- Developed feedback tracking system for 18 outlets to ensure all feedback are duly recorded and for future training purposes.
Executive Secretary
Teledirect Pte Ltd
11.2012 - 04.2013
- Organized and updated schedule for Country director and CEO.
- Coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Collated and distributed agendas and minutes for all executive meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated events for recreation club and worked on ad hoc projects.
Cabin Crew
Singapore Airlines
03.2006 - 11.2012
- Delivered outstanding in-flight services efficiently and ensuring safety and professionalism.
- Developed excellent relations with fellow colleagues and passengers
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Cabin Crew
Japan Airlines
09.2003 - 12.2004
- Delivered outstanding in-flight services efficiently and ensuring safety and professionalism.
- Developed excellent relations with fellow colleagues and passengers
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction
- Responsible for making in-flight Chinese Announcement
- Been certified to be competent in speaking basic onboard Japanese
Education
Bachelor of Science - Business
Singapore University of Social Sciences
Singapore 04.2001 -
Skills
Positive Attitude
Teamwork and Collaboration
Operations Management
Negotiation
Time Management
Cross-Functional Teamwork
MS Office
Documentation And Reporting
Problem-Solving
Project Management
Timeline
Ops & Experiences Manager
Peak XV Partners Pte Ltd
01.2023 - Current
Executive Assistant
Sequoia Capital (India) Singapore Pte Ltd
03.2018 - 12.2022
Expert (Retail Store)
Apple Inc
04.2017 - 02.2018
Medical Sales Representative
Eisai (Singapore) Pte Ltd
09.2016 - 04.2017
Service Manager
Taster Foods (Din Tai Fung)
01.2014 - 06.2016
Executive Secretary
Teledirect Pte Ltd
11.2012 - 04.2013
Cabin Crew
Singapore Airlines
03.2006 - 11.2012
Cabin Crew
Japan Airlines
09.2003 - 12.2004
Bachelor of Science - Business
Singapore University of Social Sciences
04.2001 -
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