Gina Ng
Summary
Dynamic Area Manager with a proven track record at Koufu, excelling in operations management and team development. Expert in enhancing customer service and driving sales growth through strategic planning and relationship building. Skilled in staff training and performance management, fostering a collaborative environment that consistently exceeds targets.
Overview
8
8
years of professional experience
Work History
Area Manager
Koufu
2025.07 - 2025.11
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Implemented process improvements to enhance efficiency across multiple locations.
- Led training programs for staff, fostering skill development and team cohesion.
- Developed strategic plans to optimize service delivery and customer satisfaction.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Executed staff performance evaluations, providing constructive feedback for growth.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Oversaw budget planning, strategy development, community outreach for organization.
- Developed and implemented strategies to improve customer service and increase sales.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Launched quality assurance practices for each phase of development
Food Court Manager
Koufu
2023.03 - 2025.06
- Supervised daily operations to ensure efficient food court management and customer satisfaction.
- Trained and mentored staff on best practices for food safety and service efficiency.
- Developed scheduling systems to optimize staff coverage during peak hours.
- Implemented inventory control measures to reduce waste and improve cost management.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Scheduled staff shifts efficiently, minimizing labor costs without compromising on service quality or employee satisfaction.
- Oversaw daily cash management functions, including reconciling sales reports, managing petty cash, and preparing accurate financial statements for upper management review.
- Fostered a strong sense of community among food court employees by organizing team-building activities and recognizing outstanding performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Baker
Jb
2017.12 - 2022.05
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Implemented process improvements to enhance efficiency across multiple locations.
- Led training programs for staff, fostering skill development and team cohesion.
- Developed strategic plans to optimize service delivery and customer satisfaction.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Executed staff performance evaluations, providing constructive feedback for growth.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Oversaw budget planning, strategy development, community outreach for organization.
- Developed and implemented strategies to improve customer service and increase sales.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Launched quality assurance practices for each phase of development
Education
Diploma -
Ming Chuan University
TaiwanSkills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Operations
- Performance management
- Staff training and development
- Staff training
- Business development
- Staff scheduling
- Sales minded
- Customer service
- Training and coaching
- Leadership skills
- Team leadership
Languages
Chinese (Mandarin)
Upper intermediate (B2)
English
Elementary (A2)
Timeline
Area Manager
Koufu
2025.07 - 2025.11
Food Court Manager
Koufu
2023.03 - 2025.06
Baker
Jb
2017.12 - 2022.05
Diploma -
Ming Chuan University