GINA-LYNN MIRALLES TORIO
Singapore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Assistant Manager
KOMA
03.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assist the Restaurant Manager in overseeing the daily operations
- Assigned as a Department Trainer ensuring staff delivering quality standards
BOH - In Charge
MARQUEE NIGHT CLUB
04.2019 - 06.2019
- Assist the Assistant manager all the staff are present before and after operations
- Arrange props for the Parades for the Cocktail server
- Responsible at the Toy Room ensure all the props are clean, fully charge and ready to use
- Maintain the back of the house clean including stewarding
- Help the Assistant Manager to allocate staff in Cloak room, Slide, Food and Liquor runners
- Ensure all the Food and Liquor are properly deliver to correct section.
Retail
MARQUEE NIGHT CLUB
04.2019 - 06.2019
- Responsible of setting up the store properly
- Check all the stocks are key in correctly base on the price
- Help other areas and assist other Assistant Manager to oversee the staff
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
- Submit the items sold on that night.
Service Captain
CLUB55 MARINA BAY SANDS
11.2018 - 02.2019
- Conducted routine inspections of all service stations, ensuring adherence to safety regulations and hygiene standards.
- Ensured timely delivery of food and beverage orders, maintaining a high level of accuracy and presentation quality.
- Managed table reservations effectively, maximizing dining capacity during peak hours while minimizing wait times.
- Trained new team members on proper serving etiquette, fostering a professional atmosphere that impressed guests.
Food and Beverage Operations Manager
THE BERLIN BAR AND RESTAURANT AT CHIJMES
03.2016 - 10.2018
- Directing day to day operations, event management, staff training and coaching and give high standards service
- Develop productive, profitable and achievement oriented working environment for employees
- Earning reputation for service excellence, ethics, and integrity in fast paced, customer centric atmospheres
- Demonstrating solid time management, problem solving and organizational skills
- Oversee operational cost, risk and audit activities
- Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities
Food and Beverage Operations Manager
FERN AND KIWI BAR AND EATERY
01.2015 - 01.2016
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Negotiated vendor contracts to secure the best prices on quality ingredients while minimizing supply chain disruptions.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Trained, supervised and motivated [Number] employees to enhance customer service and encourage repeat business.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Assistant Club Manager
FERN AND KIWI BAR AND EATERY
07.2013 - 12.2014
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Mentored new employees during their onboarding process to ensure a smooth transition into their role.
- Contributed to revenue generation efforts through upselling products or services to current members when appropriate.
- Fostered a positive work environment through clear communication, teamwork, and recognition of employee achievements.
Assistant Club Manager
THE PUMPROOM MICROBREWERY BAR AND BISTRO
06.2009 - 07.2010
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Raised club traffic and brand reach with innovative online promotions.
- Implemented policies and procedures to improve club operations and standards.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Restaurant Supervisor
THE PUMPROOM MICROBREWERY BAR AND BISTRO
11.2007 - 07.2008
- Maintain the cleanliness of the establishment
- Involved in meetings, briefing, and staff trainings
- Coordinates with Subordinates, Managers including kitchen staff and Bar staff
- Supervises the control of food and beverage and monthly inventory as well.
CAPTAIN WAITRESS
SUSHI BAR/TEPPANYAKI THE SULO HOTEL
08.2003 - 08.2007
- Render briefing, orientation to other dining staff, before and after the operation
- To accomplish in the context of customer service, good people practices, and good business practices within the policies and procedure set forth by the company
- Coordinates and participates in the activities of F&B personnel
- Supervises all transaction needed by the hotel/establishment
- Directs and motivate the dining staff regarding their good service needed by the outlet and the clientele as well.
FOOD ATTENDANT
SUSHI BAR/COFFEESHOP/LOBBY/LOUNGE THE SULO HOTEL
09.2002 - 07.2003
- To provide food and beverage service to guest in line with the established service rules and procedure
- Ensure quality relating to presentation, supervision and control of food and beverage service.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
Education
Bachelor of Science in Business Administration Major in Management Information System, College -
AMA Computer University
01.2001
Secondary -
Saint Lukes School
01.1998
Elementary -
Saint Lukes School
01.1994
Skills
- Proven Food and Beverage Management experience
- Compliance understanding
- Employee performance evaluation
- Cost Control
Seminarscoursesattended
- FORBES TRAVEL Training Standard 2023
- WSQ Support Team Level 3 at Marina Bay Sands 2023
- WSQ Support Team Level 3 at Marina Bay Sands 2023
- WSQ Develop Self Level 3 at Marina Bay Sands 2023
- The Art of Service (part 1), 01/10/2008, SHATEC, Swissotel Merchant, Singapore
- The Art of Service (part 2), 01/11/2008, SHATEC, Swissotel Merchant, Singapore
- Achieving Productivity through Creativity and Innovation, 08/28/2013, One Marina Boulevard, Singapore
- Food and Hygiene Course (Follow Food and Beverage Safety and Hygiene Policies and Procedure), 11/2017
- Wine Training at Club 55 by Mr Alfons, 01/2019
Birthdate
05/12/1981
Birthplace
Manila
Father
Gerardo Torio,Deceased
Mother
Ruby Torio, Deceased
Passport
P5491606B - 10th September 2020 to 9th September 2030
Personal Information
- Age: 42 years old
- Height: 5’7 inches
- Weight: 150 lbs
Finicnumber
G6xxx211R -08/05/2019
References
Available upon request
Timeline
Assistant Manager
KOMA
03.2023 - Current
BOH - In Charge
MARQUEE NIGHT CLUB
04.2019 - 06.2019
Retail
MARQUEE NIGHT CLUB
04.2019 - 06.2019
Service Captain
CLUB55 MARINA BAY SANDS
11.2018 - 02.2019
Food and Beverage Operations Manager
THE BERLIN BAR AND RESTAURANT AT CHIJMES
03.2016 - 10.2018
Food and Beverage Operations Manager
FERN AND KIWI BAR AND EATERY
01.2015 - 01.2016
Assistant Club Manager
FERN AND KIWI BAR AND EATERY
07.2013 - 12.2014
Assistant Club Manager
THE PUMPROOM MICROBREWERY BAR AND BISTRO
06.2009 - 07.2010
Restaurant Supervisor
THE PUMPROOM MICROBREWERY BAR AND BISTRO
11.2007 - 07.2008
CAPTAIN WAITRESS
SUSHI BAR/TEPPANYAKI THE SULO HOTEL
08.2003 - 08.2007
FOOD ATTENDANT
SUSHI BAR/COFFEESHOP/LOBBY/LOUNGE THE SULO HOTEL
09.2002 - 07.2003
Bachelor of Science in Business Administration Major in Management Information System, College -
AMA Computer University
Secondary -
Saint Lukes School
Elementary -
Saint Lukes School
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