Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gilton Kannampuzha Jose

Delta

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

15
15
years of professional experience

Work History

Lead – Desktop Technicians

Bardel Entertainment Inc
01.2022 - Current
  • Supervise, train, and mentor desktop support technicians.
  • Assign and delegate tasks to team members.
  • Set performance goals and conduct performance evaluations.
  • Provide leadership and guidance to the team.
  • Provide advanced technical support to end-users and assist in resolving complex technical issues.
  • Escalate and manage high-priority or challenging technical problems.
  • Maintain a good understanding of the organization's hardware and software environment.
  • Oversee the installation, configuration, and maintenance of desktops, laptops, and other hardware devices.
  • Ensure that software installations and updates are managed efficiently.
  • Manage inventory and procurement of desktop equipment and software licenses.
  • Develop and deliver training programs for end-users to improve their technical skills and minimize support requests.
  • Train the team members to improve their technical support level and knowledge.
  • Maintain and update confluence documentation related to desktop support procedures and best practices.
  • Create user guides and knowledge base articles for common issues.
  • Ensure that security protocols are followed and that desktop systems are up to date with security patches.
  • Ensure compliance with relevant IT policies and regulations.
  • Lead or participate in desktop-related projects such as hardware refreshes, software upgrades, and system migrations.
  • Interact with vendors for equipment purchases and service contracts.
  • Evaluate and select appropriate vendors for desktop support-related products and services.
  • Assist and help VP of technology in purchase process.
  • Assist in budget planning and management for desktop support resources and expenses.
  • Collaborate with other IT teams, such as systems, pipeline network and security, to address cross-functional issues.
  • Work with management team to align desktop support with the overall IT strategy.

IT Manager

Zebu Animation Studios Private Limited
08.2019 - 10.2021
  • Design and Implement complete IT Infrastructure with WAN connectivity and Realtime data replication.
  • Build SOP for IT team and lead 5-member team.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Guided organizational technology strategy and roadmaps.
  • Designed and Implemented cost effective solution for business.
  • Managed IT budget with vendor conversation and negotiation.
  • Guided Organization and implemented a zero-down time WFH environment during the pandemic period.

Senior System Administrator / IT Manager

Technicolor India Private Limited
10.2014 - 02.2019
  • Managing end to end functioning of IT Services and Business Operations.
  • Overseeing Infrastructure Uptime meeting with the Business demands and requirements.
  • Identify problematic areas and implement strategic solutions in time.
  • Planning, design, installation, configuration of Networks (LAN/WAN) & other internet enabled services.
  • Designing, development, implementation, and coordination of systems policies and procedures to ensure Data Security, network access and contingency of Data.
  • Ensuring Capacity monitoring for entire Infrastructure components e.g. Storages, Servers, Network devices, Workstations.
  • Adherence to company policies and procedures in alignment to MPAA Best practices, e.g. Incident Management, Problem Management, Service Management, Change Management, Capacity management, Asset Management, etc.
  • Arranging periodic meetings to induce organization’s business needs and performances assessment.
  • Monitoring, maintenance, troubleshooting & capacity management of Infrastructure components and services.
  • Coordinating with vendors for all the system integration as well as IT operations.
  • Participating IT Budgeting and ensuring cost effective deliveries.
  • Documentations of all activities and procedures.

Senior System Administrator

Prana Studios Private Limited
12.2011 - 10.2014
  • Managing Monitoring Storages like Isilon, Netapp, Dell, and HP Storages.
  • Managing Mail server with more than 1000+ users using Zimbra and Office 365 Online.
  • Creating and managing policies for mail retention, auditing, Transport Rules, etc.
  • Managing D2D, D2T and DR Backup on SAN LAN environment using Symantec NetBackup, Dell Net Vault.
  • Project and Data Management, Designing and maintaining Permission Structure.
  • Project initiation as per the production requirement.
  • Planning Data Sync/Backup/DR Strategy.
  • Project Utilization Quota and Alert reports.
  • Managing Virtual Infrastructure with VMware vSphere 5.
  • Creating / Managing the virtual machines.
  • Responsible for Designing Implementing the infrastructure for better performance and availability.
  • Managing network for 900+ Workstation and 2100+ Render farms.
  • Managing and coordinating with various ISP’s, DR Site Connectivity.
  • Managing connectivity of FTP and Aspera Servers.
  • Managing Active Directory Users and Groups, DNS and DHCP Servers.

Senior System Administrator / Assistant Manager

Xentrix Studios Private Limited
11.2010 - 11.2011
  • Managing IT Activities with 4 team members.
  • Keep the Work environment smooth and running.
  • Call monitoring and coordination using helpdesk tickets.
  • Monitoring and maintaining Render Farm Issues.
  • Data / Project Permission management.
  • IT Asset management with asset labeling and hardware inventory.
  • Managing AD, DNS DHCP Internal/External email system, My SQL Database, Attendance system, FTP Server, Firewall Rules and User management.

Education

Diploma - Computer Hardware Technician

CEDIT
Cochin, India

Diploma - Computer Engineering

Little Flower Engineering
Cochin, India

Skills

  • Incident management
  • Technical support
  • Project coordination
  • Active Directory
  • Microsoft 365
  • Hardware and software installation
  • Storage management
  • Virtualization technologies

Timeline

Lead – Desktop Technicians

Bardel Entertainment Inc
01.2022 - Current

IT Manager

Zebu Animation Studios Private Limited
08.2019 - 10.2021

Senior System Administrator / IT Manager

Technicolor India Private Limited
10.2014 - 02.2019

Senior System Administrator

Prana Studios Private Limited
12.2011 - 10.2014

Senior System Administrator / Assistant Manager

Xentrix Studios Private Limited
11.2010 - 11.2011

Diploma - Computer Hardware Technician

CEDIT

Diploma - Computer Engineering

Little Flower Engineering

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Gilton Kannampuzha Jose