GILLROSE MENDOZA CAJEPE
Payroll Specialist
Sta Ana
Summary
With over 11 years of work experience in various customer service, fraud prevention and payroll roles.
I am a Payroll Analyst at ADP, a leading provider of human resources and payroll solutions. I am skilled in payroll input, administration, taxes, reports, garnishments and employee onboarding procedure as well as fraud prevention and risk management.
I contribute to the payroll processing and compliance of clients, ensuring accuracy, timeliness and quality. I also leverage my previous experience as a Fraud Analyst in Convergys, where I investigated and resolved card fraud cases for American Express and as a Consultant in Sutherland Global Services, where I handled mediation, escalation and appeals for eBay's Buyer Protection Program (UK).
I am passionate about delivering excellent service to my clients while staying updated on the latest trends and regulations in the payroll and fraud prevention fields.
I bring a diverse perspective and a collaborative approach to my team and I am motivated to learn and grow in any given field.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
PAYROLL ANALYST
ADP Philippines, Inc
10.2018 - Current
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Fraud Specialist
Convergys Philippines
02.2017 - 09.2018
- Played a key role in the development and implementation of new fraud prevention initiatives, resulting in a significant reduction in overall fraud losses.
- Evaluated the effectiveness of current fraud prevention tools, recommending improvements based on industry best practices.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services
02.2013 - 11.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Business Administration
National College of Business And Arts
Quezon City 04.2001 -
High School Diploma -
Camarin High School
Caloocan City 04.2001 -
Primary -
Camarin Elementary School
Caloocan City 04.2001 -
Skills
Customer Service
Certification
Licensed Financial Advisor
Timeline
PAYROLL ANALYST
ADP Philippines, Inc
10.2018 - Current
Fraud Specialist
Convergys Philippines
02.2017 - 09.2018
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services
02.2013 - 11.2016
Bachelor of Science - Business Administration
National College of Business And Arts
04.2001 -
High School Diploma -
Camarin High School
04.2001 -
Primary -
Camarin Elementary School
04.2001 -
Hobbies
Singing
Cooking
Caring for my fur babies (cats and dogs)
Training
- Difficult Conversation Training
- Mentorship Certification
- Certified Mentor
- Subject Matter Expert
- Computer Literacy (TESDA)
- English Proficiency (TESDA)
Hobbies
Singing
Cooking
Caring for my fur babies (cats and dogs)
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