Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Gillian lee

Gillian lee

Singapore

Summary

As a second-year student pursuing a degree in Hospitality and Tourism Management at Temasek Polytechnic, I am a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences. With a foundation in hospitality operations, tourism principles, and customer service, I am eager to apply my knowledge and skills in a real-world setting. I am exceptional in communication and customer service skills due to my yearlong employment at Shaw Theatre as a service crew member as well as my time at Sea Aquarium helped hone my skill in guest services. I am also extremely passionate about digital media and social media blogging. I am committed to continuous learning and self-improvement, always seeking opportunities to learn new skills.

Overview

2
2
years of professional experience

Work History

Service Crew

Shaw Theatres
03.2023 - Current
  • As a Shaw Theatre staff member, I provided exceptional customer service by welcoming patrons, assisting with ticket purchases, and addressing inquiries or concerns
  • I prepared and served various concession items, operated cash registers with accuracy, and securely handled cash and card payments
  • Additionally, I recommended promotional offers to enhance the movie experience and collaborated with colleagues to ensure seamless operations, supporting each other during peak periods and maintaining a positive work environment

Guest Experience and Ticketing

Resorts World Sentosa
08.2024 - 10.2024
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Played a role in resolving guest complaints and enquiries
  • Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.

Education

GCE N(a) Level -

St. Margaret's school (secondary)

Hospitality and tourism management -

Temasek Polytechnic
12.2026

Polytechnic Foundation Programme -

Temasek Polytechnic
02.2023

Skills

  • Research skills
  • writing skills
  • presentation skills
  • facilitating skills
  • collaboration skills
  • data analysis
  • canva making
  • mentoring and leading skills
  • managing skills
  • organization skills
  • ticketing
  • guest services

Personal Information

  • Date of Birth: 10/13/05
  • Gender: Female
  • Nationality: Singaporean

Timeline

Guest Experience and Ticketing

Resorts World Sentosa
08.2024 - 10.2024

Service Crew

Shaw Theatres
03.2023 - Current

Hospitality and tourism management -

Temasek Polytechnic

Polytechnic Foundation Programme -

Temasek Polytechnic

GCE N(a) Level -

St. Margaret's school (secondary)
Gillian lee