Gihan Chathushka Jumburegoda Gamage
Junior Executive
Colombo
Summary
To secure a responsible and challenging role within a progressive firm, that enables me to contribute towards the development of the organization while achieving personal growth and career advancement.
Customer service professional with proven ability to deliver top-tier support and resolve customer issues effectively. Known for collaborative approach and results-driven mindset, adaptable to changing team needs. Skilled in communication and conflict resolution, trusted by colleagues and clients alike.
Overview
12
12
years of professional experience
Work History
Administrative Assistant (Junior Executive)
SGS Lanka Pvt Ltd.
01.2020 - Current
- (Tea & Food Inspection)
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- I am responsible for drafting inspection reports and issuing original certificates
- Improved customer retention rates with exceptional service and personalized attention to client needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
SGS Lanka (pvt) Ltd.
01.2016 - 01.2020
- (Textile & Laboratory)
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- I perform basic color fastness tests, including washing, rubbing, and perspiration.
- I upload client test reports into the system accurately and on time
Insurance Consultant (General)
Sri Lanka Insurance
01.2014 - 01.2015
- Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
Education
Certificate Course - TV Program Production
Sri Lanka Television Training Institute
Sri Lanka05.2013
Certificate - Microsoft Office
JMC - Jayasekara Management Centre
Colombo 3, Sri Lanka04.2012
G.C.E. O/L - undefined
Siddhartha College
Weligama, Sri Lanka01.2010
Skills
Call center experience
References
- Dr.Upul, Piyavi Wijewardene,, Sri Lanka Institute of Development, Position: Examiner of Master of Public Administration, Mobile: 077 693 1351
- Mr.Anil, Wijekumar SGS Lanka (Pvt) Ltd., Vauxhall St, Colombo 02, Sri Lanka, Position: Textile Laboratory Manager, Mobile : 071 684 0699
Extra-Curricular Activities
Was a member of Under 19 Volley Ball Team - Siddhartha College Weligama. Sri Lanka. Participated in Athletic Events at Siddhartha College. Professional Skill - Communication, Project Management, IT Media PR & Marketing Interests - Music, Traveling, Media. Others: Full Clean Driving License
Disclaimer
I hereby certify that above details furnished by me are true and accurate to the best of my knowledge and belief.
J.G.Gihan Chathushka
Timeline
Administrative Assistant (Junior Executive)
SGS Lanka Pvt Ltd.
01.2020 - Current
Administrative Assistant
SGS Lanka (pvt) Ltd.
01.2016 - 01.2020
Insurance Consultant (General)
Sri Lanka Insurance
01.2014 - 01.2015
Certificate - Microsoft Office
JMC - Jayasekara Management Centre
G.C.E. O/L - undefined
Siddhartha College
Certificate Course - TV Program Production
Sri Lanka Television Training Institute