GiGi Ng
Summary
Results-driven admin manager with extensive experience in streamlining office operations and enhancing team productivity. Proven track record in managing budgets and training talent to foster professional growth.
Overview
22
22
years of professional experience
Work History
Admin Manager
Choong Marketing
01.2012 - 03.2026
- Streamlined office operations, enhancing workflow efficiency across administrative tasks.
- Developed and implemented policies improving team communication and collaboration.
- Managed budget allocations, ensuring optimal resource utilization within departments.
- Oversaw recruitment processes, selecting top talent for various administrative roles.
- Led training programs fostering skill development and professional growth among staff.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Beauty Consultant Supervisor
Beauty Spring
AMK
01.2010 - 12.2011
- Provided personalized beauty consultations to enhance customer experience and satisfaction.
- Developed and maintained extensive product knowledge to recommend appropriate solutions for clients.
- Trained junior staff on product application techniques and customer service best practices.
- Implemented promotional strategies to increase product visibility and client engagement.
- Analyzed customer feedback to identify trends and improve service quality effectively.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
Department Supervisor
Popular Book Company
01.2004 - 12.2009
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and productivity.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Collaborated with upper management on strategic planning initiatives for departmental growth.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Handled cash register, returns, and refunds.
Education
Lake School
Malaysia12-1999
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Customer service management
- Administrative support
- HR support
- Recordkeeping and reporting
- Document control
- Documentation and control
- Quality standards
- Hiring and training
- Credit and collections
- Human resources
- Data management
- Office supervision
- Mail handling
Timeline
Admin Manager
Choong Marketing
01.2012 - 03.2026
Beauty Consultant Supervisor
Beauty Spring
01.2010 - 12.2011
Department Supervisor
Popular Book Company
01.2004 - 12.2009
Lake School