Giam Jin Sheng Stefan
Summary
- Versatile and dynamic management professional with over 12 years of progressive experience in the food and beverage sector, hospitality, and client services.
- Expert in navigating the complexities of supply chain management, including procurement, inventory control, and cost reduction initiatives.
- Demonstrated success in enhancing operational efficiencies and customer satisfaction through innovative strategies and strong leadership.
- Proficient in the use of advanced ERP and POS systems, with a strong background in analyzing data to make informed decisions.
- Proven ability to lead cross-functional teams and manage significant organizational changes, driving improvements that result in operational excellence and increased profitability.
- Eager to apply my extensive skill set and strategic insight to a challenging leadership role in a growth-oriented company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Procurement Officer, F&B Business Support
Mount Faber Leisure Group
11.2022 - Current
- Enhanced procurement efficiency by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with suppliers, resulting in substantial cost savings.
- Prioritized cost reduction efforts by analyzing spend data and identifying areas for negotiation or consolidation of purchases.
- Established performance metrics for suppliers, leading to continuous improvement in product quality and service delivery.
- Conducted comprehensive market research to identify potential suppliers and evaluate their capabilities.
- Ensured timely delivery of products by closely monitoring order progress and addressing any logistical issues as they arose.
- Spearheaded vendor management programs to strengthen relationships with key partners while reducing dependency on single-source suppliers.
Food Services (Bar) Supervisor
Mount Faber Leisure Group
04.2022 - 10.2022
- Led a team of 5, driving a service excellence initiative that raised customer satisfaction scores to a minimum 95% through focused staff training and empowerment.
- Worked closely with the Marketing & Business Development Teams, conceptualized and launched seasonal drink menus monthly, which boosted beverage sales and enhanced the venue’s market competitiveness.
- Successfully negotiated with vendors to reduce beverage costs, directly boosting the profitability of operations without compromising quality through strategic vendor negotiations.
- Developed and trained a team of staff, enhancing service delivery and operational efficiency.
- Collaborated with Danish winery, Frederiksdal, created a new spin on the iconic cocktail – Mount Faber Singapore Sling and launched at ProWine Singapore 2022.
Bar Captain
Mount Faber Leisure Group
04.2021 - 04.2022
- Supervised the setup of private events/parties, ensuring timely completion of tasks while adhering to client preferences.
- Managed a high-energy bar environment, serving up to 400 patrons daily, with a focus on optimizing service delivery and customer experience.
- Introduced customer engagement strategies that improved repeat customer rates by 35% through personalized service.
- Launched a series of signature events and cocktail introductions that elevated the bar’s profile and increased overall sales.
Senior Bartender
Mount Faber Leisure Group
12.2017 - 04.2022
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Managed stringent inventory controls that decreased spoilage rates by 25%, optimizing stock levels and significantly reducing costs.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
Senior Sales Executive
Frasers Hospitality
08.2016 - 10.2017
- Led a comprehensive client acquisition strategy that outperformed sales goals, capturing key accounts that contributed to a 30% growth in annual revenue.
- Cultivated lasting relationships with corporate clients, delivering tailored solutions that enhanced client retention rates.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Global Mobility Consultant
Cartus Corporation Pte Ltd
01.2015 - 07.2016
- Managed end-to-end relocation services for expatriates, including housing, schooling, and transportation arrangements.
- Provided comprehensive support to clients, addressing all queries and ensuring a smooth transition to their new environment.
- Coordinated with various service providers to ensure high service standards and client satisfaction.
Project Executive
ISS Facility Services Pte Ltd
03.2012 - 12.2014
- Directed a diverse team of over 50 professionals in the portering department at Alexandra Hospital, improving operational workflow and efficiency.
- Implemented innovative process improvements that enhanced service delivery speed by 25%, significantly improving patient satisfaction and operational throughput.
- Spearheaded a quality assurance initiative that led to a significant reduction in customer complaints by introducing rigorous staff training and performance monitoring systems.
- Conducted in-depth analysis and reporting that consistently met and exceeded key performance indicators, aiding in strategic decision-making and resource allocation.
- Led a pioneering program for staff development and team-building, resulting in improved morale and an increase in team cohesion and productivity.
- Managed critical incident responses, ensuring rapid and efficient patient transport services during peak periods, which was instrumental in maintaining high service standards under pressure.
Education
Local Diploma - Facilities Management For Business
Ngee Ann Polytechnic
Singapore05.2010
Skills
- Supplier Relationship Management
- Ethical Procurement
- Supply Chain Optimization
- Strategic Sourcing
- SAP ERP
- Promotional Events
- Cross-cultural communication
- Relocation Management
- Global Mobility Strategy
- Innovation and Creativity
Certification
- ICDL Management Spreadsheets
- Data & Statistical Analytics with Excel - Advanced SFw
- Wine & Spirit Education Trust Level 2
- Managing Service Excellence – Tools & Techniques for Driving & Implementing Service Quality
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Senior Procurement Officer, F&B Business Support
Mount Faber Leisure Group
11.2022 - Current
Food Services (Bar) Supervisor
Mount Faber Leisure Group
04.2022 - 10.2022
Bar Captain
Mount Faber Leisure Group
04.2021 - 04.2022
Senior Bartender
Mount Faber Leisure Group
12.2017 - 04.2022
Senior Sales Executive
Frasers Hospitality
08.2016 - 10.2017
Global Mobility Consultant
Cartus Corporation Pte Ltd
01.2015 - 07.2016
Project Executive
ISS Facility Services Pte Ltd
03.2012 - 12.2014
Local Diploma - Facilities Management For Business
Ngee Ann Polytechnic
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