GIA CHUA
Singapore
Summary
A creative, articulate and self-driven individual with an eye for perfection. I embrace lifelong learning and seek to leverage the skills as a Communication graduate to contribute, inspire, advance career and personal goals.
Overview
13
13
years of professional experience
Work History
Client Account Support - APAC
SilverDoor Apartments
05.2022 - 02.2024
- Source corporate apartments for long and extended stays
- Present quotes within SLA, convert leads and achieve targets
- Maintain client and property partner relations
Call Center Agent
IVIC International
07.2020 - 04.2022
- Handle inbound calls and conduct outbound surveys
- Attend queries, log cases in CRM and escalate issues
- Achieve SLA, KPI and accuracy of data
Hotel Reservation Agent
Andaz by Hyatt
09.2019 - 12.2020
- Process and update records in Opera PMS and CRS software
- Troubleshoot system interface error logs to ensure reservation accuracy
- Ensure guests are assigned correct membership profile and benefits
- Assist with corporate room blocks and commission preparation
- Review new reservations, upcoming arrivals and daily extranet flow
- Propose and streamline daily processes
Hotel Reservation Executive
Amara Sanctuary Resort Sentosa
07.2018 - 06.2019
- Process reservation from all channels timely and accurately
- Advise on room availability, rates, packages and hotel policy
- Respond to guest queries via phone, email, and OTA extranet
- Process prepayments for guaranteed bookings
- Assist in arrival check, pick-up and no-show reports
Digital Marketer/Copywriter Intern
Expressions Wellness
05.2017 - 09.2017
- Curate content for social media posts, ads, EDMs and eCommerce listings
- Schedule sales activities and manage daily bid on advertising spots
- Proofread, edit and translate product descriptions from Chinese to English
- Research SEO keywords and embed into articles to improve site ranking
- Coordinate product logistics and shipping operations
Reservation Sales Associate
Hong Thai Travel
07.2011 - 07.2016
- Provide global hotel room pricing and recommendation
- Handle daily operations including inquiries, booking log and filing system
- Drive sales by building client relationships, promotion and rate negotiation
- Anticipate, investigate and resolve issues in timely manner
- Liaise with external parties to ensure smooth execution of trip
Education
Bachelor of Arts - Mass Communication With Public Relations
Northumbria University
UK01.2025
Certificate - Photography
Nanyang Academy of Fine Arts
Singapore10.2023
Diploma - Mass Communication
Management Development Institute of Singapore
Singapore04.2017
GCE O-Level -
Private Candidate
Singapore01.2015
Skills
Attention to detail, active listening and anticipation skills
Communication and administration
Customer engagement Service oriented
Organizational skills Multitasking
Problem-solving Team collaboration
Negotiation Account Servicing
CRM software proficiency
Accomplishments
- Volunteer, ReadAble, Literacy Advocate, 01/01/24 - Present
- Lead role & tech support, 48 Hour Film Project, 01/01/16
- Runner-up, Zaobao Music Video Contest, 01/01/16
- Silver for Dance CCA, SYF Central Judging, 01/01/07
- Top student in Sec 1 (NA) & Geography, 01/01/06
Timeline
Client Account Support - APAC
SilverDoor Apartments
05.2022 - 02.2024
Call Center Agent
IVIC International
07.2020 - 04.2022
Hotel Reservation Agent
Andaz by Hyatt
09.2019 - 12.2020
Hotel Reservation Executive
Amara Sanctuary Resort Sentosa
07.2018 - 06.2019
Digital Marketer/Copywriter Intern
Expressions Wellness
05.2017 - 09.2017
Reservation Sales Associate
Hong Thai Travel
07.2011 - 07.2016
Bachelor of Arts - Mass Communication With Public Relations
Northumbria University
Certificate - Photography
Nanyang Academy of Fine Arts
Diploma - Mass Communication
Management Development Institute of Singapore
GCE O-Level -
Private Candidate
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