Ghislaine Chua
Summary
Dynamic professional with a proven track record in customer engagement and inventory management, Excelled in fostering customer loyalty through exceptional service and product knowledge. Adapt at teamwork and collaboration, significantly enhancing store operations and customer satisfaction. Reliable and upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
New Balance Outlet
10.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Challenger
06.2022 - 02.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Ice Cream Server
Phat Chic Forever
04.2021 - 09.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Crew Member
KFC
11.2018 - 06.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Higher Nitec in Buisness Informations And Systems
ITE East College
Singapore04.2025
No Degree - Nitec in Computer Networking And Communications
ITE East College
Singapore02.2023
N-Levels -
Peicai Secondary School
Singapore10.2020
No Degree -
Rosyth Primary School
Singapore12.2016
Skills
- Customer Service
- Inventory Management
- Problem-Solving
- Teamwork and Collaboration
- Retail Sales
- Product Knowledge
- Professional Appearance
- Stocking and Receiving
- POS Software
- Reliability and punctuality
- Customer Engagement
Languages
English
Chinese (Mandarin)
Timeline
Sales Associate
Challenger
06.2022 - 02.2023
Retail Sales Associate
New Balance Outlet
10.2021 - Current
Ice Cream Server
Phat Chic Forever
04.2021 - 09.2021
Crew Member
KFC
11.2018 - 06.2019
Higher Nitec in Buisness Informations And Systems
ITE East College
No Degree - Nitec in Computer Networking And Communications
ITE East College
N-Levels -
Peicai Secondary School
No Degree -
Rosyth Primary School
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