Ghee Long Ang
Summary
When study in Taiwan, because of unique background ( Indian but adopted by Chinese family since born), so had been choose by head department to be a Host on a semester opening ceremony for once. And also, chose by classmate to be a Host again on a small Christmas event which organized by our class. Was working in Taiwan and UK as a part time waiter for a period of time, used to have conversation with customers.
After few years working in Singapore, have been improving a lot of knowledges about F&B industry more in Wine tasting( Genearl Knowledge of white wine, red wine and sake with food pairing), Food preparation ( basic preparation before operation and food allergen) and service ( communication with customer) . And also create own regular customer.
Overview
6
6
years of professional experience
Work History
Service Supervisor
The Public Izakaya
04.2021 - 06.2022
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Server
Ps Cafe
10.2018 - 02.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
Time Waiter
Red Chilli Chinese Restaurant
02.2017 - 10.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
Waiter
Caoshan Yeweimian
Taipei
07.2013 - 11.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Popular, Retail Book Saler
Skudai
11.2011 - 11.2011
- It's a Book fair and the duration of this fair was two weeks
- Arrange books on table and introduce children reading book with to parents.
Education
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Foon Yew High School
High
undefined
Johor Bahru
undefined
Johor
Diploma - Taipei
Chinese Culture University
Bachelor Degree - undefined
York St John University
Skills
- Constructive Feedback
- Customer Loyalty
- Employee Motivation
- Performance Feedback
- POS Transactions
- Customer Feedback
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malay
Elementary (A2)
Timeline
Service Supervisor
The Public Izakaya
04.2021 - 06.2022
Server
Ps Cafe
10.2018 - 02.2021
Time Waiter
Red Chilli Chinese Restaurant
02.2017 - 10.2017
Waiter
Caoshan Yeweimian
07.2013 - 11.2014
Popular, Retail Book Saler
11.2011 - 11.2011
undefined
Foon Yew High School
High
undefined
Johor Bahru
undefined
Johor
Diploma - Taipei
Chinese Culture University
Bachelor Degree - undefined
York St John University
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