GHAZI ABDULLAH
Hardware Implementation Manager
Summary
Over 20 years of experience in IT Infrastructure and Shared Service industry. Strong organizational skills, proven leadership abilities, and effective people management. Expertise in managing multiple deadlines, prioritizing workloads, and working with limited direction. Pragmatic approach to multitasking without compromising quality. PMP certification complements extensive experience in MNCs with international projects.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Hardware Implementation Manager
JENOPTIK ROBOT MALAYSIA SDN BHD
06.2012 - Current
- Manage multiple big projects for Traffic Solution for APAC region:
- Point of contact / in charge of handling end-to-end Average Speed System project in Singapore
- Close involvement to develop Functional Specification Document (FSD), design and customize Network and Firewall Diagram (NFD) to suit client's needs as well as build effective relationships with leaders across functions to facilitate growing trust with clients
- Act as the main focal point liaison (i.e. Service Delivery) and face-off to interact and manage APAC clients / Government Public Officials for multi-million USD projects
- Part of DevOps team and joining the SPRINT meeting for the Azure Cloud project (EMS)
- Active involvements with internal and external Auditors to manage all risk and control activities related to people, processes, technology and assets within function / department to ensure all observations and findings are remediated within stipulated timeline and validate all remediation activities achieve risk reductions by 95%
- Act and hold the accountability as the Process Owner to develop, prioritize and implement processes and policies for function / department for APAC region to align with Group's Standard Policies
- As part of Critical team, leading Back Office Operation team for APAC region to design processes for function during setup phase and maintain as well as improvise and review process regularly to meet the compliancy of Group's Standard framework and policies by ensuring 100% effective deliverables of overall Group Strategic Management Plan
- Being selected to represent APAC to participate in Vector P2P Training and Certification in Monheim, Germany and Bracknell, United Kingdom and in charge of all setup demo system (hardware & software) for other APAC countries. To date, setup demo successfully implemented in Malaysia, India and Singapore
- Incident Management:
- Manage the process to restore normal service operation as quickly as possible to minimize the impact to business operations;
- Plan and coordinate all the activities required to solve, monitor and report any incident;
- Communicate with involved stakeholders by ensuring the SLAs are respected and proper closure of all incidents in timely manner
- Part of change management team:
- Coordinate efforts with other Specialist;
- Integrate change management into project plan;
- Manage expectation through effective communication skill to update the relevant stakeholders on the holistic overview i.e. status, blocker, timeline, etc
- Diligently track and report issues and monitor change progress until closure
Service Delivery Consultant IV
Hewlett-Packard (Malaysia) Sdn Bhd
04.2011 - 05.2012
- Appointed as an Assistant Account Delivery Lead to oversee 3 major leading organizations with total contract value USD3M
- Managed and in charge of IT Infrastructure Support Teams comprising 20 engineers
- Main focal point for liaison and face-off with Internal and External Auditors to handle Security Audit (Security Access Control, OS Hardening) for own function / department to deliver commitments and efficiency, effectiveness and reduce risk gaps by providing high quality output to address security gaps and drive continuous improvement through proactive risk management
- Implemented IT Master Service Level Agreement (MSLA)
Team Leader
TRT (M) Sdn Bhd
08.2010 - 04.2011
- Appointed as an Operation Team Lead to support Global Data Centers for big accounts – Shell IT and Philips with total contract value USD25M
- Managed a big support teams of 20 and managed multiple vendors and clients across functions globally and locally
- Support teams comprising multiple functions – Global Service Desk, Support Engineers and Field Engineers
- Committed to ensure SLA met and persistently monitored and tracked ticket progress to ensure no SLA breaches. Successfully maintained good SLA records as stipulated in the Contract Agreement
Technology Consultant III (Midrange Account Team Lead)
Hewlett-Packard Enterprise Services and EDS
11.2006 - 08.2010
- Led and managed 10 Technical support team for Midrange (AIX, SUN Solaris, Linux, AS400)
- In charge of 2 long term AHOLD accounts – AHOLD EMEA & AHOLD USA with total contract value more than USD3M
- Due to high achiever with good record, entrusted on a short-term international assignment to work in HP Netherland for 6 months to take over the operation activities for Level 3 support team and Project Team to be transitioned to Malaysia – proven track record where the assignment successfully completed within the agreed timeline
- Involved as part of the Change Advisory Board (CAB) for Change Management
Technology Consultant II (Shift Lead)
Hewlett-Packard Malaysia Sdn Bhd
08.2004 - 07.2006
Network & Operation Engineer
Webvisions Network Services Sdn Bhd
08.2002 - 07.2004
Education
Diploma in Mechanical Engineering -
Mara University of Technology (UiTM)
01.1998 - 01.2002
Skills
Software implementation
Data migration
Business analysis
Requirements gathering
Project coordination
Teamwork
IT service delivery
Virtualization
Certification
PMP - Project Management Professional
Timeline
MS-SQL Server (T-SQL 2012) Professional Course
04-2014
PMP - Project Management Professional
06-2013
Hardware Implementation Manager
JENOPTIK ROBOT MALAYSIA SDN BHD
06.2012 - Current
Service Delivery Consultant IV
Hewlett-Packard (Malaysia) Sdn Bhd
04.2011 - 05.2012
Team Leader
TRT (M) Sdn Bhd
08.2010 - 04.2011
Sun Solaris System Administrator For Solaris 10
01-2009
ITIL v3
02-2008
Kepner Tregoe Resolved
01-2008
Technology Consultant III (Midrange Account Team Lead)
Hewlett-Packard Enterprise Services and EDS
11.2006 - 08.2010
ITIL v1
01-2006
Technology Consultant II (Shift Lead)
Hewlett-Packard Malaysia Sdn Bhd
08.2004 - 07.2006
Network & Operation Engineer
Webvisions Network Services Sdn Bhd
08.2002 - 07.2004
Diploma in Mechanical Engineering -
Mara University of Technology (UiTM)
01.1998 - 01.2002