Gerrilyn Liew
Summary
Proven waitress with a track record of delivering top-notch customer service and sales enhancement, demonstrated during the past few years at different f&b businesses. Skilled in upselling techniques and adapt at creating a welcoming atmosphere, I excel in high-pressure environments, ensuring guest satisfaction and efficiency. My strong multitasking ability and team collaboration skills have consistently contributed to a positive dining experience and increased business referrals. I am outgoing, punctual, professional, efficient, attentive, knowledgeable, warm and friendly. I am willing to learn, adapt and work well easily with others.
Overview
7
7
years of professional experience
Work History
Part Time Waitress
Jjan
10.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards & smile even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upselling drinks & food by informing customers about the recent promotions
- Handling customers enquiries & different situations professionally
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Part Time Waitress
Chocobar
06.2022 - 09.2023
- Managed cash & credit card transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upselling of drinks & food by being well informed of the promotions & menu.
Part Time Waitress
Paris Baguette
10.2017 - 04.2018
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
O Level - O Level
Christ Church Secondary School
Woodlands 12.2017
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cleanliness
- Cash Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Memory retention
- Order Accuracy
- Accurate money handling
- Menu Memorization
- Supply Restocking
- Upselling techniques
- Sales Techniques
- Excellent Communication
- Adaptable and Flexible
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Relationship Building
- Dining area maintenance
- High-volume dining
- Table Bussing
- Seating arrangements
- Ordering Procedures
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Workflow Coordination
- Food and Beverage Service
- Time Management
- Food and Beverage Upselling
Additional Information
I am equipped & certified in lash extensions.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Part Time Waitress
Jjan
10.2023 - 09.2024
Part Time Waitress
Chocobar
06.2022 - 09.2023
Part Time Waitress
Paris Baguette
10.2017 - 04.2018
O Level - O Level
Christ Church Secondary School