Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Gerrilyn Liew

Summary

Proven waitress with a track record of delivering top-notch customer service and sales enhancement, demonstrated during the past few years at different f&b businesses. Skilled in upselling techniques and adapt at creating a welcoming atmosphere, I excel in high-pressure environments, ensuring guest satisfaction and efficiency. My strong multitasking ability and team collaboration skills have consistently contributed to a positive dining experience and increased business referrals. I am outgoing, punctual, professional, efficient, attentive, knowledgeable, warm and friendly. I am willing to learn, adapt and work well easily with others.

Overview

7
7
years of professional experience

Work History

Part Time Waitress

Jjan
10.2023 - 09.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards & smile even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Upselling drinks & food by informing customers about the recent promotions
  • Handling customers enquiries & different situations professionally

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Part Time Waitress

Chocobar
06.2022 - 09.2023
  • Managed cash & credit card transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upselling of drinks & food by being well informed of the promotions & menu.

Part Time Waitress

Paris Baguette
10.2017 - 04.2018
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

O Level - O Level

Christ Church Secondary School
Woodlands
12.2017

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Cleanliness
  • Cash Handling
  • Hospitality service expertise
  • Handling Complaints
  • Menu Recommendations
  • Payment Processing
  • Memory retention
  • Order Accuracy
  • Accurate money handling
  • Menu Memorization
  • Supply Restocking
  • Upselling techniques
  • Sales Techniques
  • Excellent Communication
  • Adaptable and Flexible
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Relationship Building
  • Dining area maintenance
  • High-volume dining
  • Table Bussing
  • Seating arrangements
  • Ordering Procedures
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Workflow Coordination
  • Food and Beverage Service
  • Time Management
  • Food and Beverage Upselling

Additional Information

I am equipped & certified in lash extensions.

Languages

English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)

Timeline

Part Time Waitress

Jjan
10.2023 - 09.2024

Part Time Waitress

Chocobar
06.2022 - 09.2023

Part Time Waitress

Paris Baguette
10.2017 - 04.2018

O Level - O Level

Christ Church Secondary School
Gerrilyn Liew