Germaine Teoh

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
• Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
• Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
• Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in-store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

People Management

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

• Develop my local commercial activity & my performances in my sports
• Lead my local project for my zone, my sports in my area
• Pilot, manage and achieve my commercial objectives and productivity
• Ensure the best physical layouts that welcome my customers as guests based on the 'Self Desire Best Choice'
• Boost the customer relationship and performance for my store in my zone
• Develop, motivate and take care of the human capital in my team
• Build and manage my human dream team aligned with the local project
• Develop a collective mindset at the service of the store project
• Animate the managerial scheme (project team - individual, mission, monthly meeting, remuneration, performance)
• Respect and enforce all sta legal rules
• Manage the store's daily operations performance as the duty manager
• Manage store safety, security, product and cash flow, commercial dynamism and manpower availability
• Coordinate teammate allocation
• Develop teammates' autonomy through a skills integration and development plan
• Ensure product availability.

• Greet customers, oer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests
• Ensure smooth and ecient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
• Handle cash register and transactions with the customers in an eective and accurate manner as required
• Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
• Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.

• Assessing and analyzing the client's financial situation and identify shortfalls
• Assisting clients to establish investment objectives
• Presenting clients financial plan with short- and/or long-term goals
• Meeting with the client regularly to assess if recent life changes will aect the financial plan
• Providing advice and recommendation on a variety of investment solutions
• Providing quality pre- and post-sales services
• Building a client base and identify prospective clients
• Cultivating relationships with existing and prospective clients.

• Greeting customers and oering assistance
• Recommending products or merchandise to help customers
• Answering questions and addressing concerns
• Informing customers about sales, promotions and policies
• Demonstrating how products work
• Taking payments for purchases and packaging purchases
• Stocking merchandise and creating displays
• Taking inventory and monitoring sales floor
• Setting up for events, tearing down for events.