Germaine Tam

Customer Service

• Provide exceptional service to internal customers, ensuring their needs are met promptly and professionally.
• Familiarize with the hotel's products, services, and policies to offer accurate information and guidance.
• Address guest and internal customer complaints and inquiries courteously and efficiently, ensuring timely and satisfactory resolution.
• Maintain positive and professional interactions with guests and colleagues, fostering a welcoming and inclusive atmosphere.
• Regularly verify that guests receive outstanding service during check-in and check-out, addressing any concerns immediately.

Operations

• Meet and greet all guests, assisting them with registration to ensure a smooth and efficient check-in process.
• Oversee the efficient handling of guest arrivals and departures, ensuring all procedures are followed correctly.
• Coordination with different internal stakeholders to meet quality hotel standards in different aspects

Key Achievements

* Top 3 in monthly upsell, and for Q1 and Q2 in revenue

*Perfect score for Hysat for almost 51 records

• Recorded all sales invoices and credit notes in the accounting system.
• Collaborated with the internal sales team and customers to obtain missing documents and resolve outstanding invoices.
• Verify invoices and receipts
• Prepared monthly account statements and maintained monthly updates of the accounts receivable aging report.

• Conducted piano and music classes twice a week as a freelance and part-time piano teacher.
• Tailored each session to meet individual preferences, needs, and goals of students.
• Emphasized effective communication, regularly engaging with students' parents to provide progress updates.
• Ensured alignment with learning objectives to enhance the musical development of each student.
• Demonstrated a patient and responsible approach in creating a positive and supportive learning environment.

• Addressed inquiries related to instruments, strings, books, and lessons, providing detailed information on product quality differences.
• Played a crucial role in guiding customers, especially when they were undecided about suitable brand products.
• Assumed responsibility for diverse administrative tasks, including handling monthly payments for students' fees.
• Oversaw stock replenishment and conducted regular stock counts to maintain inventory accuracy.
• Maintained a tidy and well-organized environment, ensuring consistent well-stocking of all areas.